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Alternatives to hiy

Start with the same category and recorded primary feature, then narrow by the features you need. These are discovery candidates, not a claim that every product replaces every feature.

Consider switching if these limitations affect you: Voice support is not yet available but is being explored. Support Agent requires a server to mint tokens for visitor authentication; without a server, knowledge counts as public on listed websites.

Verified alternatives

Each one checked against hiy: it does the same main job for a similar customer, so a buyer could choose it instead.

heyernest logo

Ernest is an AI support agent designed for e-commerce stores that answers customer questions 24/7, including order status, cancellations, and returns, with a simple Shopify installation. It integrates with Shopify, WooCommerce, Wix, or any custom build and automates routine support tasks while escalating complex issues to human agents with full context.

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Hyperleap AI offers an AI front desk chatbot for small businesses that answers customer questions, collects contact details, and books appointments across multiple channels including website, WhatsApp, Instagram DM, and Facebook Messenger. It uses your own website content and documents to provide accurate, document-grounded responses and supports over 100 languages.

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Getadelante

Reviewed

Adelante offers a managed AI customer support agent specifically designed for Shopify and direct-to-consumer ecommerce brands. The agent automates support tasks such as checking orders, executing returns and address changes, recommending products, and handing off tickets with full context to human agents.

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