Gorgias is an AI-powered ecommerce helpdesk platform that unifies customer support channels and automates routine tickets to improve customer experience and drive revenue. It integrates deeply with Shopify and other ecommerce tools to provide full customer context and streamline support workflows.
IN THE FIELD GUIDE
Getadelante
getadelante.com
Adelante offers a managed AI customer support agent specifically designed for Shopify and direct-to-consumer ecommerce brands. The agent automates support tasks such as checking orders, executing returns and address changes, recommending products, and handing off tickets with full context to human agents.
THE PRODUCT, BEYOND THE PITCH
Editorially reviewed · Sources checked Oct 6, 2026
A good fit for
- Shopify and direct-to-consumer ecommerce brands looking to automate and improve customer support workflows with AI.
- Support teams seeking a managed AI solution that integrates deeply with their existing helpdesk, store, shipping, payment, and CRM tools.
Know the limitations
- No free trial is offered; instead, there is a 30-day money-back guarantee to test the service risk-free.
- Pricing is based on AI message volume with no setup fees, but overage messages are billed separately at a fixed per-message rate.
What you can do
- Automating repetitive ecommerce support tickets such as order changes, exchanges, delivery issues, product questions, discounts, and returns to reduce manual workload.
- Providing 24/7 customer support across multiple messaging channels with AI handling initial responses and escalating with full context when needed.
Features
- The AI agent completes real ecommerce support flows end-to-end beyond FAQs, including order tracking, returns, exchanges, coupons, promotions, delivery issues, damaged items, subscriptions, and login help.
- The agent connects to multiple channels including email, chat, WhatsApp, and social DMs, integrating with the store and internal tools for live customer data and CSAT collection.
- The service includes done-for-you onboarding with content synchronization, integrations, full testing before go-live, a dedicated account manager, and support via Slack, WhatsApp, or phone.
Integrations
Not confirmed yet.
Platforms & data export
Not confirmed yet.
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Known monthly subtotal
$0.00/month
1 of 1 tools could not be priced with these inputs, so this is not the full cost.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
| No pricing recorded yet. Check the official site, or ask the owner to add it. | |||
A practical workflow
- Days 1–3: Map and connect support flows and integrate helpdesk, store, shipping, and policy sources.
- Days 4–7: Train the agent on policies, macros, and brand voice, then test it against real ticket paths.
- Days 8–10: Launch the agent live with monitoring, clear handoff rules, and weekly tuning from real conversations.
Based on the sources below. Editorial review does not imply hands-on product testing.
Alternatives to explore
Filter alternatives →Candidates based on category and primary feature. Check feature and pricing differences before switching.
Egentify is an AI customer service chatbot and help desk designed for Shopify and WooCommerce stores that resolves orders, refunds, and policy inquiries via chat, voice, and email. It recognizes returning customers, processes refunds, manages carts, and provides 24/7 support with a single AI agent across multiple channels.
Automate customer support to resolve common questions instantly and free up team time for complex issues. Ticketing system that converts chats and emails into tickets with priorities, tags, spam management, and smart views. Visual automation builder for creating no-code Flows with over 40 ecommerce templates to automate lead capture, sales funnels, and customer engagement.
Customer supportFree plan
Typewise is an AI customer experience platform that resolves support requests end to end across multiple channels and languages, allowing businesses to automate customer service with human oversight. It integrates with over 3,500 tools and uses AI operators to build and improve support workflows without coding.
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