heyernest

Changes to the facts recorded here, not a live scan of every vendor update. Save this tool to follow updates in your account.

1. 10/12/2026

   Updated: best for, features, integrations, limitations, plans, platforms, sources, summary, switching, use cases, walkthrough

   See recorded changes

   bestFor

   Before: ["E-commerce businesses using Shopify or WooCommerce looking to automate customer support and reduce response times."]

   After: ["E-commerce brands with high volume of routine customer support questions.","Solo founders managing multiple roles including customer support."]

   features

   Before: ["Automated resolution of order status, cancellations, and returns.","Multichannel support including website chat, email, and early access to WhatsApp, Instagram DMs, and Messenger.","Language detection and automatic replies in the customer's language without setup.","Integration with Shopify and WooCommerce to perform order actions like cancellations, refunds, and returns with customer verification and approval workflows.","Customer intelligence reports that identify unanswered or unclear questions grouped by topic."]

   After: ["Automated resolution of order status, cancellations, returns, and refunds with customer identity verification and approval controls.","Language detection and automatic replies in the customer's language without additional setup or translation add-ons.","Knowledge base ingestion from URLs, documents, and PDFs to learn policies, product specs, and FAQs, with continuous updates.","Escalation of complex or emotional issues to human agents with full conversation context to avoid customer repetition.","Customer intelligence reports that surface unanswered or unclear questions grouped by topic with real customer quotes."]

   integrations

   Before: ["Integrates with Shopify and WooCommerce for order management actions."]

   After: []

   limitations

   Before: ["WhatsApp, Instagram, and Messenger integrations are currently in private pilot and not generally available."]

   After: ["WhatsApp, Instagram, and Messenger support are currently in private pilot and require access approval.","Simulation mode disables order actions to prevent actual changes during testing."]

   plans

   Before: [{"name":"Free","note":"Automatically extracted from the linked pricing source. Team allowances are unconfirmed; flat and free estimates are limited to one person. Confirm usage, taxes and terms with the provider.","annual":0,"monthly":0,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false}]

   After: [{"name":"Free","note":"Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.","annual":0,"monthly":0,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false},{"name":"Starter","note":"Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.","annual":null,"monthly":49,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false},{"name":"Growth","note":"Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.","annual":null,"monthly":149,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false},{"name":"Scale","note":"Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.","annual":null,"monthly":299,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false}]

   platforms

   Before: ["Works on Shopify, WooCommerce, Wix, and any custom-built website via chat widget."]

   After: []

   sources

   Before: [{"url":"https://heyernest.ai/","label":"Ernest — AI Customer Support Agent for Shopify Stores"},{"url":"https://heyernest.ai/pricing","label":"Pricing | Ernest"},{"url":"https://heyernest.ai/docs","label":"Documentation | Ernest"}]

   After: [{"url":"https://heyernest.ai/","label":"Ernest — AI Customer Support Agent for Shopify Stores"},{"url":"https://heyernest.ai/pricing","label":"Pricing | Ernest"}]

   summary

   Before: "Ernest is an AI support agent designed for e-commerce stores that answers customer questions 24/7, including order status, cancellations, and returns, with easy integration on Shopify and other platforms. It automates common support tasks, escalates complex issues, and provides insights on unanswered customer questions to improve service."

   After: "Ernest is an AI support agent designed for e-commerce stores that answers customer questions 24/7, including order status, cancellations, and returns, with a simple Shopify installation. It integrates with Shopify, WooCommerce, Wix, or any custom build and automates routine support tasks while escalating complex issues to human agents with full context."

   switching

   Before: []

   After: ["Ernest can replay real customer tickets alongside team replies for side-by-side comparison before going live."]

   useCases

   Before: []

   After: ["Automating routine customer support for e-commerce brands to reduce support queue and improve response times.","Supporting solo founders who manage marketing and support alone by clearing the inbox with AI automation."]

   walkthrough

   Before: ["Install Ernest on Shopify via one-click from the App Store with no setup required.","Install Ernest on any website by adding a chat widget script tag.","Connect knowledge base sources such as URLs, documents, or PDFs to teach Ernest your store's policies and FAQs.","Ernest escalates conversations to human support when it cannot find an answer in the knowledge base.","Test Ernest's responses before going live using simulation mode."]

   After: ["Connect your knowledge by pasting URLs, uploading PDFs, or connecting your store to ingest FAQs and policies.","Embed a single script tag on your site to add the chat widget matching your brand, compatible with any platform.","Ernest handles support 24/7 by answering questions, performing order actions, and escalating complex issues with full context."]