IN THE FIELD GUIDE
heyernest
heyernest.ai
Ernest is an AI support agent designed for e-commerce stores that answers customer questions 24/7, including order status, cancellations, and returns, with easy integration on Shopify and other platforms. It automates common support tasks, escalates complex issues, and provides insights on unanswered customer questions to improve service.
THE PRODUCT, BEYOND THE PITCH
Editorially reviewed · Sources checked Sep 11, 2026
A good fit for
- E-commerce businesses using Shopify or WooCommerce looking to automate customer support and reduce response times.
Know the limitations
- WhatsApp, Instagram, and Messenger integrations are currently in private pilot and not generally available.
What you can do
Not confirmed yet.
Features
- Automated resolution of order status, cancellations, and returns.
- Multichannel support including website chat, email, and early access to WhatsApp, Instagram DMs, and Messenger.
- Language detection and automatic replies in the customer's language without setup.
- Integration with Shopify and WooCommerce to perform order actions like cancellations, refunds, and returns with customer verification and approval workflows.
- Customer intelligence reports that identify unanswered or unclear questions grouped by topic.
Integrations
- Integrates with Shopify and WooCommerce for order management actions.
Platforms & data export
- Works on Shopify, WooCommerce, Wix, and any custom-built website via chat widget.
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Cheapest fit for 1 person, all 1 tools
$0.00/month
$0.00 a year on these plans.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
FreeCheapest fit Flat subscription | $0.00 | $0.00 | Automatically extracted from the linked pricing source. Confirm usage, taxes and terms with the provider. |
A practical workflow
- Install Ernest on Shopify via one-click from the App Store with no setup required.
- Install Ernest on any website by adding a chat widget script tag.
- Connect knowledge base sources such as URLs, documents, or PDFs to teach Ernest your store's policies and FAQs.
- Ernest escalates conversations to human support when it cannot find an answer in the knowledge base.
- Test Ernest's responses before going live using simulation mode.
Based on the sources below. Editorial review does not imply hands-on product testing.
Alternatives to explore
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