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Price clarity grade C, 62 out of 100 clarityFinance & investing
In the field guide
tawk.to
tawk.to
tawk.to is a comprehensive customer communication platform that integrates live chat, ticketing, knowledge base, AI assistance, and CRM into a single inbox. It supports multiple channels and provides tools for managing customer interactions, pipelines, automations, and feedback, aiming to streamline customer service workflows.
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The product, beyond the pitch
Editorially reviewed · Sources checked Sep 29, 2026
A good fit for
- Businesses seeking a free, integrated platform for customer communication and support automation.
- Teams wanting to combine AI assistance with human agents for customer service.
Know the limitations
- No self-hosted or on-premise deployment option; tawk.to is a hosted solution only.
- Some users may pay a small fee to remove branding, but the core software and agent usage are free with no limits.
What you can do
- Customer support teams managing multi-channel communications in one unified inbox.
- Sales teams tracking deals and customer interactions through pipelines and CRM features.
Features
- Live chat widget customizable to match brand colors and behavior.
- Pipeline management to track deals, orders, or applications through stages from new to won.
- Activity tracking including calls, notes, tasks, reminders, and due dates linked to contacts.
- Ticketing system to track and resolve customer issues with priorities and assignees.
- AI Assist provides instant answers to routine questions 24/7 in multiple languages, learning from team corrections.
Integrations
- Integrates with platforms like WordPress, Shopify, Squarespace, Zapier, Cloudflare, and supports channels like WhatsApp, Facebook Messenger, Telegram, Twilio SMS, and Email.
Platforms & data export
- Accessible via web and native apps for iOS, Android, macOS, and Windows.
tawk.to pricing
No plans recorded yet.
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Known monthly subtotal
$0.00/month
1 of 1 tools could not be priced with these inputs, so this is not the full cost.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
| No pricing recorded yet. Check the official site, or ask the owner to add it. | |||
A practical workflow
- Setup involves pasting one JavaScript snippet to go live in about two minutes, with no developer needed.
- Manage deals and customer interactions through a visual pipeline with stages and open values.
Based on the sources below. Editorial review does not imply hands-on product testing.
Alternatives to explore
Filter alternatives →Candidates based on category and primary feature. Check feature and pricing differences before switching.
Crisp is an AI-powered multichannel messaging platform designed to help businesses connect instantly with customers and leads through a shared inbox and various communication channels. It offers AI agents, workflow automation, a knowledge base, CRM, and analytics to enhance customer support, marketing, and sales teams' efficiency.
Customer supportFree plan
Ayudo is an AI-powered customer support platform that unifies multiple communication channels into a single inbox and deploys AI agents to automate ticket resolution and workflows. It integrates with existing helpdesks and supports real-time insights and knowledge management to improve customer experience and agent productivity.
Front is an AI-powered customer service platform designed to route, respond to, and measure customer conversations across multiple teams and channels. It supports complex customer work by integrating support, sales, operations, and AI agents to coordinate and resolve requests efficiently.
LiveChat
ReviewedText by LiveChat is live chat software designed for websites, featuring an AI Agent that operates 24/7 to answer customer questions. It enables lead qualification, sales tracking from chats, and integrates with over 200 eCommerce and CMS platforms.
tawk.to vs Crisptawk.to vs Ayudotawk.to vs Fronttawk.to vs LiveChat
Plan a switch from tawk.to →What changed
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