Front is an AI-powered customer service platform designed to route, respond to, and measure customer conversations across multiple teams and channels. It supports complex customer work by integrating support, sales, operations, and AI agents to coordinate and resolve requests efficiently.
IN THE FIELD GUIDE
Crisp
crisp.chat
Crisp is an AI-powered multichannel messaging platform designed to help businesses connect instantly with customers and leads through a shared inbox and various communication channels. It offers AI agents, workflow automation, a knowledge base, CRM, and analytics to enhance customer support, marketing, and sales teams' efficiency.
THE PRODUCT, BEYOND THE PITCH
Editorially reviewed · Sources checked Sep 23, 2026
A good fit for
- Customer support, marketing, and sales teams seeking an integrated messaging and AI platform.
Know the limitations
- The Free plan includes only 2 seats and no AI credits, limiting AI-powered features and team size.
- The Mini plan includes only 4 seats and limited AI credits, suitable for early-stage companies but with restricted automation capacity.
What you can do
- Customer support teams can use Crisp to provide cross-channel support and automate up to 50% of inquiries with AI.
Features
- AI Agents that can be built and trained using public and private resources, including website browsing and PDFs.
- Omnichannel shared inbox centralizing inbound communications from multiple channels including web chat, WhatsApp, Messenger, Instagram, and email.
- Knowledge Base to create, edit, and manage help articles for customer self-service.
- Support CRM to organize and utilize customer data and past interactions for personalized conversations.
- Support Analytics to monitor and track team performance and customer support metrics.
Integrations
- Integrates with e-commerce platforms like Shopify, Adobe Commerce, WooCommerce, and Prestashop to sync orders and customer data.
Platforms & data export
- Available on web, mobile apps (iOS and Android), and desktop apps for Windows and Mac.
- Easily export or view full transcripts of customer conversations.
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Cheapest fit for 1 person, all 1 tools
$0.00/month
$0.00 a year on these plans.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
FreeCheapest fit Flat subscription | $0.00 | $0.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Mini Flat subscription | $45.00 | $540.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Essentials Flat subscription | $95.00 | $1,140.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
A practical workflow
- Train your AI by teaching Crisp about your product using existing resources and website browsing.
- Create an AI Agent workflow using a no-code builder or templates to design support experiences.
- Test and deploy the AI Agent workflow on selected messaging channels such as web chat, WhatsApp, Messenger, Instagram, and email.
- Validate and measure AI Agent interactions by reviewing user messages and refining answers to improve automation.
Based on the sources below. Editorial review does not imply hands-on product testing.
Alternatives to explore
Filter alternatives →Candidates based on category and primary feature. Check feature and pricing differences before switching.
Ayudo is an AI-powered customer support platform that unifies multiple communication channels into a single inbox and deploys AI agents to automate ticket resolution and workflows. It integrates with existing helpdesks and supports real-time insights and knowledge management to improve customer experience and agent productivity.
Text by LiveChat is live chat software designed for websites, featuring an AI Agent that operates 24/7 to answer customer questions. It enables lead qualification, sales tracking from chats, and integrates with over 200 eCommerce and CMS platforms.
Customer supportAuto-researched
Kommify is an AI-powered business automation platform that integrates WhatsApp API, CRM, AI chatbots, and workflow automation into one connected ecosystem. It enables businesses to manage sales, marketing, communication, and support from a unified platform to enhance customer engagement and operational efficiency.
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