Side by side
LiveChat vs tawk.to
Plans read from both vendors' own pricing pages, with the same seats and billing applied to each. tawk.to is a verified alternative to LiveChat: it does the same main job for a similar customer.
Text by LiveChat is live chat software designed for websites, featuring an AI Agent that operates 24/7 to answer customer questions. It enables lead qualification, sales tracking from chats, and integrates with over 200 eCommerce and CMS platforms.
- Starting price
- Price not published
- Price clarity
- Not graded
- Category
- Customer support
- Platforms
- Not confirmed
- Good fit for
- Small teams and enterprise operations needing AI assistance, supervision, and custom routing for chats and tickets.. Businesses requiring secure, compliant live chat solutions with SOC 2 Type 2 auditing and GDPR/CCPA compliance.
- Limitations
- AI resolutions are limited per plan and additional packages must be purchased for extra usage.. Annual billing requires upfront payment for 12 months; monthly billing is more expensive but cancellable anytime.
tawk.to is a comprehensive customer communication platform that integrates live chat, ticketing, knowledge base, AI assistance, and CRM into a single inbox. It supports multiple channels and provides tools for managing customer interactions, pipelines, automations, and feedback, aiming to streamline customer service workflows.
- Starting price
- Price not published
- Price clarity
- Not graded
- Category
- Customer support
- Platforms
- Accessible via web and native apps for iOS, Android, macOS, and Windows.
- Good fit for
- Businesses seeking a free, integrated platform for customer communication and support automation.. Teams wanting to combine AI assistance with human agents for customer service.
- Limitations
- No self-hosted or on-premise deployment option; tawk.to is a hosted solution only.. Some users may pay a small fee to remove branding, but the core software and agent usage are free with no limits.
What each one costs your team
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Known monthly subtotal
$0.00/month
2 of 2 tools could not be priced with these inputs, so this is not the full cost.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
| No pricing recorded yet. Check the official site, or ask the owner to add it. | |||
| No pricing recorded yet. Check the official site, or ask the owner to add it. | |||
LiveChat
Best fit
Small teams and enterprise operations needing AI assistance, supervision, and custom routing for chats and tickets.; Businesses requiring secure, compliant live chat solutions with SOC 2 Type 2 auditing and GDPR/CCPA compliance.
Trade-offs
AI resolutions are limited per plan and additional packages must be purchased for extra usage.; Annual billing requires upfront payment for 12 months; monthly billing is more expensive but cancellable anytime.
Integrations / export
Not confirmed
tawk.to
Best fit
Businesses seeking a free, integrated platform for customer communication and support automation.; Teams wanting to combine AI assistance with human agents for customer service.
Trade-offs
No self-hosted or on-premise deployment option; tawk.to is a hosted solution only.; Some users may pay a small fee to remove branding, but the core software and agent usage are free with no limits.
Integrations / export
Integrates with platforms like WordPress, Shopify, Squarespace, Zapier, Cloudflare, and supports channels like WhatsApp, Facebook Messenger, Telegram, Twilio SMS, and Email.
More alternatives to LiveChat →More alternatives to tawk.to →Add a third tool