IN THE FIELD GUIDE
livechat.com
Text by LiveChat is live chat software designed for websites, featuring an AI Agent that operates 24/7 to answer customer questions. It enables lead qualification, sales tracking from chats, and integrates with over 200 eCommerce and CMS platforms.
THE PRODUCT, BEYOND THE PITCH
Automatically researched · Not editorially reviewed · Sources checked Nov 1, 2026
Not confirmed yet.
Not confirmed yet.
THE COST FOR YOUR TEAM
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Known monthly subtotal
$0.00/month
1 of 1 tools could not be priced with these inputs, so this is not the full cost.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
| No pricing recorded yet. Check the official site, or ask the owner to add it. | |||
Based on the sources below. Editorial review does not imply hands-on product testing.
Candidates based on category and primary feature. Check feature and pricing differences before switching.
Crisp is an AI-powered multichannel messaging platform designed to help businesses connect instantly with customers and leads through a shared inbox and various communication channels. It offers AI agents, workflow automation, a knowledge base, CRM, and analytics to enhance customer support, marketing, and sales teams' efficiency.
Automate customer support to resolve common questions instantly and free up team time for complex issues. Ticketing system that converts chats and emails into tickets with priorities, tags, spam management, and smart views. Visual automation builder for creating no-code Flows with over 40 ecommerce templates to automate lead capture, sales funnels, and customer engagement.
KnowChat is an AI chat agent that provides instant replies with real images to website visitors, aiming to convert questions into leads and sales. It integrates easily with platforms like Shopify, WordPress, and Squarespace, and uses advanced retrieval-augmented generation (RAG) technology to understand context and tone in conversations.
Chatbase is an AI customer experience platform that builds, deploys, and optimizes AI agents to handle customer interactions across chat, email, and voice channels. It enables businesses to resolve complex queries, reduce ticket volume, and increase revenue with no coding required.
Changes to the facts recorded here, not a live scan of every vendor update. Save this tool to follow updates in your account.
Updated: best for, export formats, features, integrations, limitations, plans, sources, summary, use cases, walkthrough
Before: ["Ecommerce businesses and B2B companies looking to increase online sales and improve customer support."]
After: ["Small teams and enterprise operations needing AI assistance, supervision, and custom routing for chats and tickets.","Businesses requiring secure, compliant live chat solutions with SOC 2 Type 2 auditing and GDPR/CCPA compliance."]
Before: ["Data export available for reports and analytics."]
After: []
Before: ["Live chat widget customizable with language, availability, and pre-chat forms.","AI assistant Copilot provides reply suggestions, chat summaries, tag suggestions, and text enhancement to improve agent efficiency.","Chat tools including message sneak-peek, canned responses, chat tags, file sharing, chat transfer, and chat ratings.","Multiple messaging channels supported such as Facebook, Instagram for Business, SMS, Email, WhatsApp Business, Apple Messages for Business.","Robust reporting and analytics including chat reports, agent reports, customer reports, ecommerce reports, and sales tracking."]
After: ["Real-time visitor monitoring showing who is browsing and which pages they view most.","AI Agent that handles 70% of chat sales, providing 24/7 sales channel support.","Chat supervision and takeover, shared canned responses, and unlimited chat history in advanced plans.","Ticketing system integrated with chat and shared inbox functionality.","Workflow automation and proactive campaigns to engage visitors automatically."]
Before: ["Over 200 integrations including WordPress, Squarespace, Mailchimp, Shopify, and BigCommerce to create tailored solutions.","Integrations with ecommerce platforms such as Shopify and BigCommerce to enhance sales and customer experience."]
After: []
Before: []
After: ["AI resolutions are limited per plan and additional packages must be purchased for extra usage.","Annual billing requires upfront payment for 12 months; monthly billing is more expensive but cancellable anytime."]
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After: []
Before: [{"url":"https://www.livechat.com/","label":"LiveChat® - The Best AI Live Chat Software for Business | LiveChat.com"},{"url":"https://www.livechat.com/pricing/","label":"LiveChat® Pricing & Plans | Start For Free | LiveChat.com"},{"url":"https://www.livechat.com/tour/","label":"Product Tour - LiveChat® - Better Customer Service | LiveChat.com"},{"url":"https://www.livechat.com/features/","label":"LiveChat® Features | LiveChat® | LiveChat.com"}]
After: [{"url":"https://www.livechat.com/","label":"Live Chat Software with AI by Text | LiveChat.com"},{"url":"https://www.livechat.com/pricing/","label":"Text Live Chat Pricing: Plans from $19/User | LiveChat.com"}]
Before: "LiveChat is AI-powered live chat software designed for ecommerce and B2B businesses to provide real-time website support, increase sales, and improve customer satisfaction. It features an intuitive interface, AI assistant Copilot, and over 200 integrations to streamline customer service workflows."
After: "Text by LiveChat is live chat software designed for websites, featuring an AI Agent that operates 24/7 to answer customer questions. It enables lead qualification, sales tracking from chats, and integrates with over 200 eCommerce and CMS platforms."
Before: ["Increasing online sales by engaging visitors with live chat and product recommendations.","Improving customer satisfaction by streamlining communication and providing instant access to customer info for premium support."]
After: ["Ecommerce businesses using live chat to convert website visitors into customers and recover abandoned carts.","Customer support teams using AI Agent to provide 24/7 service and automate responses to common questions."]
Before: ["Agents communicate with customers in the Chats section using chat list, chat feed, and customer details for personalized support.","Engage section allows manual or automatic engagement with website visitors through Traffic and Campaigns tabs."]
After: ["Install live chat widget on website, monitor visitor activity, and start conversations to qualify leads.","Use AI Agent to answer questions automatically and transfer chats to human agents when needed."]
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