Side by side
Crisp vs tawk.to
Plans read from both vendors' own pricing pages, with the same seats and billing applied to each. tawk.to is a verified alternative to Crisp: it does the same main job for a similar customer.
Crisp is an AI-powered multichannel messaging platform designed to help businesses connect instantly with customers and leads through a shared inbox and various communication channels. It offers AI agents, workflow automation, a knowledge base, CRM, and analytics to enhance customer support, marketing, and sales teams' efficiency.
- Starting price
- From $45.00/mo, free plan available
- Price clarity
- Price clarity grade B, 75 out of 100 75 of 100
- Category
- Customer support
- Platforms
- Available on web, mobile apps (iOS and Android), and desktop apps for Windows and Mac.
- Good fit for
- Customer support, marketing, and sales teams seeking an integrated messaging and AI platform.
- Limitations
- The Free plan includes only 2 seats and no AI credits, limiting AI-powered features and team size.. The Mini plan includes only 4 seats and limited AI credits, suitable for early-stage companies but with restricted automation capacity.
tawk.to is a comprehensive customer communication platform that integrates live chat, ticketing, knowledge base, AI assistance, and CRM into a single inbox. It supports multiple channels and provides tools for managing customer interactions, pipelines, automations, and feedback, aiming to streamline customer service workflows.
- Starting price
- Price not published
- Price clarity
- Not graded
- Category
- Customer support
- Platforms
- Accessible via web and native apps for iOS, Android, macOS, and Windows.
- Good fit for
- Businesses seeking a free, integrated platform for customer communication and support automation.. Teams wanting to combine AI assistance with human agents for customer service.
- Limitations
- No self-hosted or on-premise deployment option; tawk.to is a hosted solution only.. Some users may pay a small fee to remove branding, but the core software and agent usage are free with no limits.
What each one costs your team
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Known monthly subtotal
$0.00/month
1 of 2 tools could not be priced with these inputs, so this is not the full cost.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
FreeCheapest fit Flat subscription | $0.00 | $0.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Mini Flat subscription | $45.00 | $540.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Essentials Flat subscription | $95.00 | $1,140.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
| No pricing recorded yet. Check the official site, or ask the owner to add it. | |||
Crisp
Best fit
Customer support, marketing, and sales teams seeking an integrated messaging and AI platform.
Trade-offs
The Free plan includes only 2 seats and no AI credits, limiting AI-powered features and team size.; The Mini plan includes only 4 seats and limited AI credits, suitable for early-stage companies but with restricted automation capacity.
Integrations / export
Integrates with e-commerce platforms like Shopify, Adobe Commerce, WooCommerce, and Prestashop to sync orders and customer data., Easily export or view full transcripts of customer conversations.
tawk.to
Best fit
Businesses seeking a free, integrated platform for customer communication and support automation.; Teams wanting to combine AI assistance with human agents for customer service.
Trade-offs
No self-hosted or on-premise deployment option; tawk.to is a hosted solution only.; Some users may pay a small fee to remove branding, but the core software and agent usage are free with no limits.
Integrations / export
Integrates with platforms like WordPress, Shopify, Squarespace, Zapier, Cloudflare, and supports channels like WhatsApp, Facebook Messenger, Telegram, Twilio SMS, and Email.
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