IN THE FIELD GUIDE
egentify.com
Egentify is an AI customer service chatbot and help desk designed for Shopify and WooCommerce stores that resolves orders, refunds, and policy inquiries via chat, voice, and email. It recognizes returning customers, processes refunds, manages carts, and provides 24/7 support with a single AI agent across multiple channels.
THE PRODUCT, BEYOND THE PITCH
Editorially reviewed · Sources checked Sep 14, 2026
Not confirmed yet.
THE COST FOR YOUR TEAM
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Cheapest fit for 1 person, all 1 tools
$39.00/month
$468.00 a year on these plans.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
StarterCheapest fit Flat subscription | $39.00 | $468.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Growth Flat subscription | $149.00 | $1,788.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Scale Flat subscription | $399.00 | $4,788.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Based on the sources below. Editorial review does not imply hands-on product testing.
Candidates based on category and primary feature. Check feature and pricing differences before switching.
Adelante offers a managed AI customer support agent specifically designed for Shopify and direct-to-consumer ecommerce brands. The agent automates support tasks such as checking orders, executing returns and address changes, recommending products, and handing off tickets with full context to human agents.
Ernest is an AI support agent designed for e-commerce stores that answers customer questions 24/7, including order status, cancellations, and returns, with a simple Shopify installation. It integrates with Shopify, WooCommerce, Wix, or any custom build and automates routine support tasks while escalating complex issues to human agents with full context.
Chatbase is an AI customer experience platform that builds, deploys, and optimizes AI agents to handle customer interactions across chat, email, and voice channels. It enables businesses to resolve complex queries, reduce ticket volume, and increase revenue with no coding required.
Invent is a platform for creating, launching, and managing AI assistants that automate customer engagement across multiple channels. It supports intelligent, customizable assistants with features like multilingual support, live agent handoff, and self-learning from conversations.
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Updated: best for, features, integrations, limitations, plans, platforms, sources, summary, use cases, walkthrough
Before: ["Shopify and WooCommerce store owners seeking to reduce support tickets and increase repeat orders with AI-powered customer service."]
After: ["Shopify and WooCommerce store owners seeking to reduce support tickets and increase repeat orders with AI-powered customer service across multiple channels."]
Before: ["AI chatbot that recognizes returning customers and automates order lookups, refunds, and policy answers.","AI voice agent that handles live customer calls, verifies identity, looks up orders, and resolves issues.","AI email support that auto-resolves requests or drafts replies for team review, escalating complex issues to tickets."]
After: ["AI live chat that recognizes returning customers, searches products, looks up orders, processes refunds, manages carts, and reads store policies.","AI voice agent that handles customer calls, verifies identity, looks up orders, checks policies, and resolves issues live.","Email support where AI auto-resolves requests or drafts replies for team review, escalating complex issues to tickets with full context.","VIP customer recognition that auto-detects VIP status and adjusts AI behavior accordingly.","Live takeover feature allowing human agents to take over chats seamlessly from the AI and resume AI assistance afterward."]
Before: ["Integrates with Shopify and WooCommerce platforms, available on Shopify App Store and WordPress.org."]
After: []
Before: []
After: ["The AI escalates refund requests to human agents if the refund amount exceeds a predefined threshold.","Voice AI minutes and conversation limits apply per plan, with no overage fees but requiring custom plans if limits are regularly exceeded."]
Before: []
After: [{"name":"Starter","note":"Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.","annual":null,"monthly":39,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false},{"name":"Growth","note":"Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.","annual":null,"monthly":149,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false},{"name":"Scale","note":"Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.","annual":null,"monthly":399,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false}]
Before: []
After: ["Available on Shopify and WooCommerce with more platforms coming soon; accessible via Shopify App Store and WordPress.org."]
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Before: "Egentify is an AI customer service chatbot and help desk designed for Shopify and WooCommerce stores that resolves orders, refunds, and policy inquiries via chat, voice, and email. It recognizes returning customers, automates common support tasks, and integrates multiple communication channels into one AI agent."
After: "Egentify is an AI customer service chatbot and help desk designed for Shopify and WooCommerce stores that resolves orders, refunds, and policy inquiries via chat, voice, and email. It recognizes returning customers, processes refunds, manages carts, and provides 24/7 support with a single AI agent across multiple channels."
Before: []
After: ["Providing 24/7 customer support across chat, voice, and email channels with AI handling real actions and escalating complex issues to human agents."]
Before: []
After: ["Customer reaches out via chat, phone call, or email; AI agent identifies the customer and takes real action such as searching products or processing refunds; conversation is resolved or escalated to a human agent with full context."]
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