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IN THE FIELD GUIDE

Chatbase

chatbase.co

Chatbase is an AI customer experience platform that builds, deploys, and optimizes AI agents to handle customer interactions across chat, email, and voice channels. It enables businesses to resolve complex queries, reduce ticket volume, and increase revenue with no coding required.

THE PRODUCT, BEYOND THE PITCH

Editorially reviewed · Sources checked Oct 2, 2026

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A good fit for

  • Businesses seeking to automate and optimize customer experience across chat, email, and voice channels with AI agents.

Know the limitations

  • AI agents on the free plan get deleted after 14 days of inactivity.
  • Some guardrails restrict agents from promising upcoming features or handling refunds, directing users to human agents instead.

What you can do

  • Customer support automation to resolve complex queries across multiple channels.
  • Sales engagement to qualify leads, answer product questions, and guide conversations toward revenue.

Features

  • AI agents that operate 24/7 across support, sales, and product guidance roles.
  • No-code agent building with data source connections, role definitions, and guardrails setup.
  • Procedures written in plain language with built-in actions to automate workflows.
  • Widgets that allow agents to respond with interactive components like product galleries, carts, booking cards, forms, charts, and live status inside conversations.
  • Helpdesk integration that supports AI and human collaboration in the same conversation.

Integrations

Not confirmed yet.

Platforms & data export

Not confirmed yet.

THE COST FOR YOUR TEAM

Go beyond the starting price.

Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.

Cheapest fit for 1 person, all 1 tools

$0.00/month

$0.00 a year on these plans.

Plan costs based on your requirements
Tool / planMonthlyPer yearWhat this assumes
Chatbase logoChatbase

FreeCheapest fit

Flat subscription

$0.00$0.00

Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.

Chatbase logoChatbase

Hobby

Flat subscription

$40.00$480.00

Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.

Chatbase logoChatbase

Standard

Flat subscription

$150.00$1,800.00

Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.

Chatbase logoChatbase

Pro

Flat subscription

$500.00$6,000.00

Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.

A practical workflow

  1. Write instructions for the agent to represent the company with friendly, efficient service, listen carefully, understand needs, and resolve issues.
  2. Define procedures in plain language with steps and actions to automate tasks like order lookup and return eligibility checks.

Based on the sources below. Editorial review does not imply hands-on product testing.

Alternatives to explore

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What changed

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Sources & research

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