IN THE FIELD GUIDE
tidio
tidio.com
Tidio is a customer service platform that combines AI and human support to automate up to 67% of conversations while maintaining customer trust and authenticity. It features an AI agent named Lyro that integrates with live chat, helpdesk tools, and multiple communication channels to provide reliable, brand-aligned responses and streamline workflows.
THE PRODUCT, BEYOND THE PITCH
Editorially reviewed · Sources checked Sep 12, 2026
A good fit for
- Customer service teams wanting to automate routine tasks while maintaining human oversight and improving workflow organization and scalability.
Know the limitations
- The Plus and Premium plans require custom quotas and pricing, which may limit straightforward budgeting for larger scale usage.
What you can do
- Automate customer support to handle common inquiries and recurring tasks, freeing team members to focus on complex issues.
- Boost lead generation and sales by using proactive automations and contextual flows to capture more leads and book more calls even when offline.
Features
- Lyro AI Agent provides conversational AI that answers common questions and performs recurring tasks to save team time.
- Lyro Smart Actions enable the AI agent to handle tasks like order updates or lead qualification by integrating with external systems for real-time actions.
- Live Chat widget offers immediate answers and real-time visitor insights with features like live typing preview and automatic chat assignment.
- Ticketing system manages, assigns, prioritizes, and replies to customer requests efficiently, including creating tickets from chats and emails.
- Flows provide no-code conversion paths that trigger at crucial moments to boost lead generation and sales funnels.
Integrations
Not confirmed yet.
Platforms & data export
- Tidio supports multichannel communication including live chat, WhatsApp, Instagram, and Messenger.
- Supports exporting chat transcripts via email for record keeping or client sharing.
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Cheapest fit for 1 person, all 1 tools
$0.00/month
$0.00 a year on these plans.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
FreeCheapest fit Flat subscription | $0.00 | $0.00 | Automatically extracted from the linked pricing source. Confirm usage, taxes and terms with the provider. |
A practical workflow
- Add Lyro AI Agent to your existing setup without technical knowledge to instantly improve support quality.
- Integrate Lyro deeper with systems using REST APIs, webhooks, JS actions, or Model Context Protocol for custom-fit AI agents.
- Scale customer service by optimizing every part of the service with Tidio’s complete suite, equipping agents with necessary tools.
Based on the sources below. Editorial review does not imply hands-on product testing.
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