tidio

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1. 9/27/2026

   Updated: best for, export formats, features, limitations, plans, platforms, sources, summary, use cases, walkthrough

   See recorded changes

   bestFor

   Before: ["Customer service teams wanting to automate routine tasks while maintaining human oversight and improving workflow organization and scalability."]

   After: ["Businesses seeking to combine AI and human customer service to improve response times and sales attribution.","Ecommerce businesses using platforms like Shopify, WordPress, and Wix that want scalable AI agents and deep integrations."]

   exportFormats

   Before: ["Supports exporting chat transcripts via email for record keeping or client sharing."]

   After: []

   features

   Before: ["Lyro AI Agent provides conversational AI that answers common questions and performs recurring tasks to save team time.","Lyro Smart Actions enable the AI agent to handle tasks like order updates or lead qualification by integrating with external systems for real-time actions.","Live Chat widget offers immediate answers and real-time visitor insights with features like live typing preview and automatic chat assignment.","Ticketing system manages, assigns, prioritizes, and replies to customer requests efficiently, including creating tickets from chats and emails.","Flows provide no-code conversion paths that trigger at crucial moments to boost lead generation and sales funnels."]

   After: ["Ticketing system that converts chats and emails into tickets with priorities, tags, spam management, and smart views.","Visual automation builder for creating no-code Flows with over 40 ecommerce templates to automate lead capture, sales funnels, and customer engagement.","Order management integrated with Shopify to preview carts, check order history, manage orders, and offer discounts within conversations.","Sales analytics to track sales, leads, and customer satisfaction attributed to conversations by channel and operator.","Full customization options for the chat widget including branding, visibility, and language settings."]

   limitations

   Before: ["The Plus and Premium plans require custom quotas and pricing, which may limit straightforward budgeting for larger scale usage."]

   After: ["Lyro AI Agent only answers from your data and says 'I don’t know' instead of guessing, requiring accurate and comprehensive data sources.","Live chat widget shares appearance and behavior settings across multiple websites/stores, limiting per-site customization."]

   plans

   Before: [{"name":"Free","note":"Automatically extracted from the linked pricing source. Team allowances are unconfirmed; flat and free estimates are limited to one person. Confirm usage, taxes and terms with the provider.","annual":0,"monthly":0,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false}]

   After: [{"name":"Free","note":"Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.","annual":0,"monthly":0,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false},{"name":"Starter","note":"Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.","annual":null,"monthly":24.17,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false}]

   platforms

   Before: ["Tidio supports multichannel communication including live chat, WhatsApp, Instagram, and Messenger."]

   After: []

   sources

   Before: [{"url":"https://www.tidio.com/","label":"AI Customer Service Agent, Customer Support Software | Tidio"},{"url":"https://www.tidio.com/pricing/","label":"Tidio Pricing—Find the Best Plan for Your Business Needs"},{"url":"https://www.tidio.com/features/","label":"Tidio Features (All Plans)"}]

   After: [{"url":"https://www.tidio.com/","label":"AI Customer Service That Turns Chats Into Revenue | Tidio"},{"url":"https://www.tidio.com/pricing/","label":"Tidio Pricing—Find the Best Plan for Your Business Needs"},{"url":"https://www.tidio.com/features/","label":"Tidio Features (All Plans)"}]

   summary

   Before: "Tidio is a customer service platform that combines AI and human support to automate up to 67% of conversations while maintaining customer trust and authenticity. It features an AI agent named Lyro that integrates with live chat, helpdesk tools, and multiple communication channels to provide reliable, brand-aligned responses and streamline workflows."

   After: "Automate customer support to resolve common questions instantly and free up team time for complex issues. Ticketing system that converts chats and emails into tickets with priorities, tags, spam management, and smart views. Visual automation builder for creating no-code Flows with over 40 ecommerce templates to automate lead capture, sales funnels, and customer engagement."

   useCases

   Before: ["Automate customer support to handle common inquiries and recurring tasks, freeing team members to focus on complex issues.","Boost lead generation and sales by using proactive automations and contextual flows to capture more leads and book more calls even when offline."]

   After: ["Automate customer support to resolve common questions instantly and free up team time for complex issues.","Increase sales and lead generation by capturing leads, recovering carts, and recommending products during conversations."]

   walkthrough

   Before: ["Add Lyro AI Agent to your existing setup without technical knowledge to instantly improve support quality.","Integrate Lyro deeper with systems using REST APIs, webhooks, JS actions, or Model Context Protocol for custom-fit AI agents.","Scale customer service by optimizing every part of the service with Tidio’s complete suite, equipping agents with necessary tools."]

   After: ["Add Lyro AI Agent to your website with a few clicks and feed it support content links to train it.","Build Flows using a drag-and-drop visual builder with over 40 ecommerce templates, no coding required.","Turn chats and emails into tickets to manage, assign, prioritize, and reply to customer requests in one place."]