Typewise is an AI customer experience platform that resolves support requests end to end across multiple channels and languages, allowing businesses to automate customer service with human oversight. It integrates with over 3,500 tools and uses AI operators to build and improve support workflows without coding.
IN THE FIELD GUIDE
Gorgias
gorgias.com
Gorgias is an AI-powered ecommerce helpdesk platform that unifies customer support channels and automates routine tickets to improve customer experience and drive revenue. It integrates deeply with Shopify and other ecommerce tools to provide full customer context and streamline support workflows.
THE PRODUCT, BEYOND THE PITCH
Editorially reviewed · Sources checked Sep 23, 2026
A good fit for
- Ecommerce brands using Shopify or similar platforms that want to automate support and increase revenue through customer conversations.
- Customer support teams in ecommerce looking for AI-powered helpdesk with deep Shopify integration and automation.
Know the limitations
- Pricing includes per-ticket and per-automated interaction fees beyond included limits, which may increase costs for high volume users.
- Advanced AI features like AI summaries and AI translations are coming soon and not yet available.
What you can do
- Automate routine ecommerce customer support tickets to reduce labor costs and improve response times.
- Manage all customer support messages from multiple channels in one centralized inbox for ecommerce teams.
Features
- Unified omnichannel inbox for email, chat, SMS, WhatsApp, Instagram, and Facebook.
- Native Shopify integration to access orders, customers, and products without leaving the ticket.
- AI Agent automates up to 60% of support tickets with brand-trained conversational AI and built-in guardrails.
- In-conversation actions such as canceling orders, applying discounts, or upselling directly inside conversations.
- AI coaching provides proactive, real-time tips to help agents improve with every conversation.
Integrations
Not confirmed yet.
Platforms & data export
Not confirmed yet.
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Cheapest fit for 1 person, all 1 tools
$40.00/month
$480.00 a year on these plans.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
StarterCheapest fit Flat subscription | $40.00 | $480.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
A practical workflow
- Connect your channels and migrate data to get your team up and running with implementation resources.
- Launch in one week with full Shopify context, knowledge, and workflows in place to start resolving tickets immediately.
- Automate at scale by letting AI Agent handle repetitive tickets so your team can focus on high-impact work.
- Drive measurable revenue by engaging shoppers, increasing basket size, and boosting conversion confidence.
Based on the sources below. Editorial review does not imply hands-on product testing.
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