In the field guide

desku

desku.io

Desku.io is an AI-powered customer service software that unifies email, live chat, and social support into one inbox, designed primarily for small businesses and startups. It offers no-code AI chatbot building, automation of repetitive queries, and integrates with ecommerce and CRM platforms to streamline customer support workflows.

The product, beyond the pitch

Automatically researched · Not editorially reviewed · Sources checked Sep 13, 2026

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A good fit for

Not confirmed yet.

Know the limitations

Not confirmed yet.

What you can do

Managing customer conversations from multiple channels in one unified inbox to improve team collaboration and response times.

Features

Unified Inbox for chat, email, and social messages powered by AI to resolve issues faster and collaborate seamlessly.
AI Chatbot platform that automates up to 70% of conversations using knowledge base, FAQs, or product data.
OmniChannel support that consolidates chat, email, and social conversations into one inbox for consistent service.
No-code chatbot builder with drag-and-drop interface to build conversational flows and automate FAQs, orders, and appointments.

Integrations

Not confirmed yet.

Platforms & data export

Available as web app with mobile apps for iOS and Android.
Conversation transcripts can be viewed, copied, or exported for reference or compliance.

desku pricing

No plans recorded yet.

THE COST FOR YOUR TEAM

Go beyond the starting price.

Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.

PeopleBillingCurrencyPrices are shown as published. No exchange rates are applied.Monthly usage per toolApplies to each tool’s own unit. Leave at 0 for subscription cost only.

Known monthly subtotal

$0/month

1 of 1 tools could not be priced with these inputs, so this is not the full cost.

Plan costs based on your requirements
Tool / plan	Monthly	Per year	What this assumes
desku	No pricing recorded yet. Check the official site, or ask the owner to add it.

A practical workflow

Manage live chat, email, and social messages from one unified inbox; collaborate instantly on queries; automate repetitive tasks to save time and boost response speed.

Based on the sources below. Editorial review does not imply hands-on product testing.

Alternatives to explore

Filter alternatives →

Candidates based on category and primary feature. Check feature and pricing differences before switching.

Crisp

Reviewedprice clarity

Crisp is an AI-powered multichannel messaging platform designed to help businesses connect instantly with customers and leads through a shared inbox and various communication channels. It offers AI agents, workflow automation, a knowledge base, CRM, and analytics to enhance customer support, marketing, and sales teams' efficiency.

Customer supportFree plan

Ayudo

Reviewedprice clarity

Ayudo is an AI-powered customer support platform that unifies multiple communication channels into a single inbox and deploys AI agents to automate ticket resolution and workflows. It integrates with existing helpdesks and supports real-time insights and knowledge management to improve customer experience and agent productivity.

Customer support

weav

Reviewedprice clarity

Weav offers AI customer service software that automates support by learning from your website and documents to resolve over 70% of customer questions independently. It provides specialized AI agents, a unified inbox for human and AI collaboration, and continuous training to improve resolution accuracy and maintain brand voice.

Customer supportFree plan

Front

Reviewedprice clarity

Front is an AI-powered customer service platform designed to route, respond to, and measure customer conversations across multiple teams and channels. It supports complex customer work by integrating support, sales, operations, and AI agents to coordinate requests from first reply to resolution.

Customer support

desku vs Crisp desku vs Ayudo desku vs weav desku vs Front

Plan a switch from desku →

What changed

1 recorded change · latest 9/13/2026

Changes to the facts recorded here, not a live scan of every vendor update. Save this tool to follow updates in your account.

9/13/2026
Updated: export formats, features, platforms, sources, summary, switching, use cases, walkthrough
See recorded changes
exportFormats
Before: []
After: ["Conversation transcripts can be viewed, copied, or exported for reference or compliance."]
features
Before: ["Unified Inbox combining chat, email, and social messages powered by AI to resolve issues faster and collaborate seamlessly.","AI Chatbot platform that automates up to 70% of conversations using knowledge base, FAQs, or product data without coding.","OmniChannel support that consolidates chat, email, and social conversations into one inbox for consistent service and smarter workflows.","Knowledge Base with step-by-step guidance for setup, automation, and no-code resources to keep support operations running smoothly."]
After: ["Unified Inbox for chat, email, and social messages powered by AI to resolve issues faster and collaborate seamlessly.","AI Chatbot platform that automates up to 70% of conversations using knowledge base, FAQs, or product data.","OmniChannel support that consolidates chat, email, and social conversations into one inbox for consistent service.","No-code chatbot builder with drag-and-drop interface to build conversational flows and automate FAQs, orders, and appointments."]
platforms
Before: []
After: ["Available as web app with mobile apps for iOS and Android."]
sources
Before: [{"url":"https://desku.io/","label":"AI Customer Service Software For Smarter Support | Desku"},{"url":"https://desku.io/integrations/shopify/","label":"Shopify Helpdesk Integration | Manage Orders & Automate Support | Desku"}]
After: [{"url":"https://desku.io/","label":"AI Customer Service Software For Smarter Support | Desku"},{"url":"https://desku.io/pricing/","label":"Pricing"}]
summary
Before: "Desku.io is an AI-powered customer service software that unifies email, live chat, and social support into one inbox, designed primarily for small businesses and startups. It offers no-code AI chatbot creation, omni-channel support, and integrates with ecommerce and CRM platforms to streamline customer support operations."
After: "Desku.io is an AI-powered customer service software that unifies email, live chat, and social support into one inbox, designed primarily for small businesses and startups. It offers no-code AI chatbot building, automation of repetitive queries, and integrates with ecommerce and CRM platforms to streamline customer support workflows."
switching
Before: ["Desku.io consolidates multiple tools into one platform, reducing the need to switch between tabs or apps for customer support."]
After: []
useCases
Before: []
After: ["Managing customer conversations from multiple channels in one unified inbox to improve team collaboration and response times."]
walkthrough
Before: ["Setup is fast and frictionless with no technical setup required; users can be managing Shopify orders and customer conversations from a single inbox in minutes."]
After: ["Manage live chat, email, and social messages from one unified inbox; collaborate instantly on queries; automate repetitive tasks to save time and boost response speed."]

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Sources & research

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