desku

A practical workflow

1. Manage live chat, email, and social messages from one unified inbox; collaborate instantly on queries; automate repetitive tasks to save time and boost response speed.

Based on the sources below. Editorial review does not imply hands-on product testing.

Candidates based on category and primary feature. Check feature and pricing differences before switching.

What changed

Changes to the facts recorded here, not a live scan of every vendor update. Save this tool to follow updates in your account.

1. 9/13/2026

   Updated: export formats, features, platforms, sources, summary, switching, use cases, walkthrough

   See recorded changes

   exportFormats

   Before: []

   After: ["Conversation transcripts can be viewed, copied, or exported for reference or compliance."]

   features

   Before: ["Unified Inbox combining chat, email, and social messages powered by AI to resolve issues faster and collaborate seamlessly.","AI Chatbot platform that automates up to 70% of conversations using knowledge base, FAQs, or product data without coding.","OmniChannel support that consolidates chat, email, and social conversations into one inbox for consistent service and smarter workflows.","Knowledge Base with step-by-step guidance for setup, automation, and no-code resources to keep support operations running smoothly."]

   After: ["Unified Inbox for chat, email, and social messages powered by AI to resolve issues faster and collaborate seamlessly.","AI Chatbot platform that automates up to 70% of conversations using knowledge base, FAQs, or product data.","OmniChannel support that consolidates chat, email, and social conversations into one inbox for consistent service.","No-code chatbot builder with drag-and-drop interface to build conversational flows and automate FAQs, orders, and appointments."]

   platforms

   Before: []

   After: ["Available as web app with mobile apps for iOS and Android."]

   sources

   Before: [{"url":"https://desku.io/","label":"AI Customer Service Software For Smarter Support | Desku"},{"url":"https://desku.io/integrations/shopify/","label":"Shopify Helpdesk Integration | Manage Orders & Automate Support | Desku"}]

   After: [{"url":"https://desku.io/","label":"AI Customer Service Software For Smarter Support | Desku"},{"url":"https://desku.io/pricing/","label":"Pricing"}]

   summary

   Before: "Desku.io is an AI-powered customer service software that unifies email, live chat, and social support into one inbox, designed primarily for small businesses and startups. It offers no-code AI chatbot creation, omni-channel support, and integrates with ecommerce and CRM platforms to streamline customer support operations."

   After: "Desku.io is an AI-powered customer service software that unifies email, live chat, and social support into one inbox, designed primarily for small businesses and startups. It offers no-code AI chatbot building, automation of repetitive queries, and integrates with ecommerce and CRM platforms to streamline customer support workflows."

   switching

   Before: ["Desku.io consolidates multiple tools into one platform, reducing the need to switch between tabs or apps for customer support."]

   After: []

   useCases

   Before: []

   After: ["Managing customer conversations from multiple channels in one unified inbox to improve team collaboration and response times."]

   walkthrough

   Before: ["Setup is fast and frictionless with no technical setup required; users can be managing Shopify orders and customer conversations from a single inbox in minutes."]

   After: ["Manage live chat, email, and social messages from one unified inbox; collaborate instantly on queries; automate repetitive tasks to save time and boost response speed."]