Side by side
desku vs Gorgias
Plans read from both vendors' own pricing pages, with the same seats and billing applied to each. Gorgias is a verified alternative to desku: it does the same main job for a similar customer.
Desku.io is an AI-powered customer service software that unifies email, live chat, and social support into one inbox, designed primarily for small businesses and startups. It offers no-code AI chatbot building, automation of repetitive queries, and integrates with ecommerce and CRM platforms to streamline customer support workflows.
- Starting price
- Price not published
- Price clarity
- Not graded
- Category
- Customer support
- Platforms
- Available as web app with mobile apps for iOS and Android.
- Good fit for
- Not confirmed
- Limitations
- Not confirmed
Gorgias is an AI-powered ecommerce helpdesk platform that unifies customer support channels and automates routine tickets to improve customer experience and drive revenue. It integrates deeply with Shopify and other ecommerce tools to provide full customer context and streamline support workflows.
- Starting price
- From $40/mo
- Price clarity
- Price clarity grade C, 67 out of 100 67 of 100
- Category
- Customer support
- Platforms
- Not confirmed
- Good fit for
- Ecommerce brands using Shopify or similar platforms that want to automate support and increase revenue through customer conversations.. Customer support teams in ecommerce looking for AI-powered helpdesk with deep Shopify integration and automation.
- Limitations
- Pricing includes per-ticket and per-automated interaction fees beyond included limits, which may increase costs for high volume users.. Advanced AI features like AI summaries and AI translations are coming soon and not yet available.
What each one costs your team
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Known monthly subtotal
$40/month
1 of 2 tools could not be priced with these inputs, so this is not the full cost.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
| No pricing recorded yet. Check the official site, or ask the owner to add it. | |||
StarterCheapest fit Flat subscription | $40 | $480 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
desku
Best fit
Not yet documented
Trade-offs
Not yet documented
Integrations / export
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Gorgias
Best fit
Ecommerce brands using Shopify or similar platforms that want to automate support and increase revenue through customer conversations.; Customer support teams in ecommerce looking for AI-powered helpdesk with deep Shopify integration and automation.
Trade-offs
Pricing includes per-ticket and per-automated interaction fees beyond included limits, which may increase costs for high volume users.; Advanced AI features like AI summaries and AI translations are coming soon and not yet available.
Integrations / export
Not confirmed
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