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IN THE FIELD GUIDE

Dobrodesk

dobrodesk.com

DobroDesk is a customer support software that consolidates email and website chat into a shared inbox, allowing teams to assign conversations, view customer history, and review AI-generated drafts. It integrates with tools like Outlook, HubSpot, Stripe, Calendly, and Google Calendar, with Gmail and Shopify integrations in development.

THE PRODUCT, BEYOND THE PITCH

Automatically researched · Not editorially reviewed · Sources checked Oct 3, 2026

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A good fit for

Not confirmed yet.

Know the limitations

Not confirmed yet.

What you can do

  • Customer support inbox management with assignment, internal notes, and tracking unanswered requests.
  • Billing and invoice questions management with visible ownership of receipts, VAT questions, payment confirmations, and address corrections.

Features

  • Shared inbox with conversation ownership and SLA management.
  • Live chat widget for websites that integrates conversations into the shared inbox.
  • Customer and company context displayed alongside active conversations.
  • AI-generated drafts with visible evidence and human review before sending.
  • Scoped knowledge base with AI policy to control sources and test answers before AI autonomy expansion.

Integrations

  • Integrates with Outlook email, HubSpot customer profiles, Stripe payment details, Calendly, and Google Calendar bookings. Gmail and Shopify integrations are in development.

Platforms & data export

Not confirmed yet.

THE COST FOR YOUR TEAM

Go beyond the starting price.

Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.

Known monthly subtotal

$0.00/month

1 of 1 tools could not be priced with these inputs, so this is not the full cost.

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Tool / planMonthlyPer yearWhat this assumes
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A practical workflow

  1. Connect email or add chat to your website, choose a support address or place the widget, then assign requests and reply from the conversation.
  2. AI drafts replies using approved knowledge, your team reviews and edits the draft, then sends the reply manually.
  3. AI can send approved answers automatically when knowledge is sufficient and checks pass; uncertain or sensitive requests are handled by a person.

Based on the sources below. Editorial review does not imply hands-on product testing.

Alternatives to explore

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Candidates based on category and primary feature. Check feature and pricing differences before switching.

tidio logo

Automate customer support to resolve common questions instantly and free up team time for complex issues. Ticketing system that converts chats and emails into tickets with priorities, tags, spam management, and smart views. Visual automation builder for creating no-code Flows with over 40 ecommerce templates to automate lead capture, sales funnels, and customer engagement.

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Sources & research

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