Side by side
egentify vs tidio
Plans read from both vendors' own pricing pages, with the same seats and billing applied to each. tidio is a verified alternative to egentify: it does the same main job for a similar customer.
Egentify is an AI customer service chatbot and help desk designed for Shopify and WooCommerce stores that resolves orders, refunds, and policy inquiries via chat, voice, and email. It recognizes returning customers, processes refunds, manages carts, and provides 24/7 support with a single AI agent across multiple channels.
- Starting price
- From $39.00/mo
- Price clarity
- Price clarity grade C, 67 out of 100 67 of 100
- Category
- Customer support
- Platforms
- Available on Shopify and WooCommerce with more platforms coming soon; accessible via Shopify App Store and WordPress.org.
- Good fit for
- Shopify and WooCommerce store owners seeking to reduce support tickets and increase repeat orders with AI-powered customer service across multiple channels.
- Limitations
- The AI escalates refund requests to human agents if the refund amount exceeds a predefined threshold.. Voice AI minutes and conversation limits apply per plan, with no overage fees but requiring custom plans if limits are regularly exceeded.
Automate customer support to resolve common questions instantly and free up team time for complex issues. Ticketing system that converts chats and emails into tickets with priorities, tags, spam management, and smart views. Visual automation builder for creating no-code Flows with over 40 ecommerce templates to automate lead capture, sales funnels, and customer engagement.
- Starting price
- From $24.17/mo, free plan available
- Price clarity
- Price clarity grade B, 75 out of 100 75 of 100
- Category
- Customer support
- Platforms
- Not confirmed
- Good fit for
- Businesses seeking to combine AI and human customer service to improve response times and sales attribution.. Ecommerce businesses using platforms like Shopify, WordPress, and Wix that want scalable AI agents and deep integrations.
- Limitations
- Lyro AI Agent only answers from your data and says 'I don’t know' instead of guessing, requiring accurate and comprehensive data sources.. Live chat widget shares appearance and behavior settings across multiple websites/stores, limiting per-site customization.
What each one costs your team
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Cheapest fit for 1 person, all 2 tools
$39.00/month
$468.00 a year on these plans.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
StarterCheapest fit Flat subscription | $39.00 | $468.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Growth Flat subscription | $149.00 | $1,788.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Scale Flat subscription | $399.00 | $4,788.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
FreeCheapest fit Flat subscription | $0.00 | $0.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Starter Flat subscription | $24.17 | $290.04 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
egentify
Best fit
Shopify and WooCommerce store owners seeking to reduce support tickets and increase repeat orders with AI-powered customer service across multiple channels.
Trade-offs
The AI escalates refund requests to human agents if the refund amount exceeds a predefined threshold.; Voice AI minutes and conversation limits apply per plan, with no overage fees but requiring custom plans if limits are regularly exceeded.
Integrations / export
Not confirmed
tidio
Best fit
Businesses seeking to combine AI and human customer service to improve response times and sales attribution.; Ecommerce businesses using platforms like Shopify, WordPress, and Wix that want scalable AI agents and deep integrations.
Trade-offs
Lyro AI Agent only answers from your data and says 'I don’t know' instead of guessing, requiring accurate and comprehensive data sources.; Live chat widget shares appearance and behavior settings across multiple websites/stores, limiting per-site customization.
Integrations / export
Not confirmed
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