Side by side
Crisp vs Gorgias
Plans read from both vendors' own pricing pages, with the same seats and billing applied to each. Gorgias is a verified alternative to Crisp: it does the same main job for a similar customer.
Crisp is an AI-powered multichannel messaging platform designed to help businesses connect instantly with customers and leads through a shared inbox and various communication channels. It offers AI agents, workflow automation, a knowledge base, CRM, and analytics to enhance customer support, marketing, and sales teams' efficiency.
- Starting price
- From $45/mo, free plan available
- Price clarity
- Price clarity grade B, 75 out of 100 75 of 100
- Category
- Customer support
- Platforms
- Available on web, mobile apps (iOS and Android), and desktop apps for Windows and Mac.
- Good fit for
- Customer support, marketing, and sales teams seeking an integrated messaging and AI platform.
- Limitations
- The Free plan includes only 2 seats and no AI credits, limiting AI-powered features and team size.. The Mini plan includes only 4 seats and limited AI credits, suitable for early-stage companies but with restricted automation capacity.
Gorgias is an AI-powered ecommerce helpdesk platform that unifies customer support channels and automates routine tickets to improve customer experience and drive revenue. It integrates deeply with Shopify and other ecommerce tools to provide full customer context and streamline support workflows.
- Starting price
- From $40/mo
- Price clarity
- Price clarity grade C, 67 out of 100 67 of 100
- Category
- Customer support
- Platforms
- Not confirmed
- Good fit for
- Ecommerce brands using Shopify or similar platforms that want to automate support and increase revenue through customer conversations.. Customer support teams in ecommerce looking for AI-powered helpdesk with deep Shopify integration and automation.
- Limitations
- Pricing includes per-ticket and per-automated interaction fees beyond included limits, which may increase costs for high volume users.. Advanced AI features like AI summaries and AI translations are coming soon and not yet available.
What each one costs your team
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Cheapest fit for 1 person, all 2 tools
$40/month
$480 a year on these plans.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
FreeCheapest fit Flat subscription | $0 | $0 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Mini Flat subscription | $45 | $540 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Essentials Flat subscription | $95 | $1,140 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
StarterCheapest fit Flat subscription | $40 | $480 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Crisp
Best fit
Customer support, marketing, and sales teams seeking an integrated messaging and AI platform.
Trade-offs
The Free plan includes only 2 seats and no AI credits, limiting AI-powered features and team size.; The Mini plan includes only 4 seats and limited AI credits, suitable for early-stage companies but with restricted automation capacity.
Integrations / export
Integrates with e-commerce platforms like Shopify, Adobe Commerce, WooCommerce, and Prestashop to sync orders and customer data., Easily export or view full transcripts of customer conversations.
Gorgias
Best fit
Ecommerce brands using Shopify or similar platforms that want to automate support and increase revenue through customer conversations.; Customer support teams in ecommerce looking for AI-powered helpdesk with deep Shopify integration and automation.
Trade-offs
Pricing includes per-ticket and per-automated interaction fees beyond included limits, which may increase costs for high volume users.; Advanced AI features like AI summaries and AI translations are coming soon and not yet available.
Integrations / export
Not confirmed
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