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In the field guide
RingCentral
ringcentral.com
RingCentral offers an AI-powered business communications platform that includes AI Receptionist, AI Virtual Assistant, and AI Conversation Expert to automate, assist, and analyze customer interactions. It supports voice, chat, SMS, and video communications with features like call routing, note-taking, real-time transcription, and conversation analytics.
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The product, beyond the pitch
Editorially reviewed · Sources checked Sep 23, 2026
A good fit for
- Businesses needing scalable AI-powered voice and messaging solutions to automate customer interactions and improve communication efficiency.
- Contact centers and customer service teams seeking AI tools for real-time assistance, note-taking, and conversation analytics.
Know the limitations
- SMS is not available during the 14-day free trial period of RingEX.
- Free trial hardware must be returned within 21 days of trial cancellation to avoid hardware charges.
What you can do
- Automate customer call handling and lead capture with AI Receptionist to ensure no leads are missed.
- Improve customer service and agent performance with AI Conversation Expert by analyzing calls and providing coaching tips.
Features
- AI Receptionist automates call answering, FAQ handling, and call routing 24/7 to capture leads and schedule automatically.
- AI Virtual Assistant captures notes, summaries, and translations from calls, meetings, and messages automatically.
- AI Conversation Expert provides instant conversation analysis, CRM updates, and AI-assisted coaching tools to improve customer communication.
- AIR Pro offers a visual no-code builder to design and launch custom AI agents across voice, SMS, chat, and social channels without coding.
- AVA can update CRM records, schedule next steps, and draft follow-up messages to assist with post-interaction tasks.
Integrations
- RingCentral integrates with over 330 applications including Salesforce, Hubspot, Zendesk, ServiceNow, and Microsoft Teams to enhance productivity and communication.
- RingCentral provides the most complete phone system integration with Microsoft Teams for global reach and seamless employee and customer experiences.
Platforms & data export
- RingCentral app is compatible with Windows, MacOS, Android, and iOS operating systems.
- AI Conversation Expert provides instant summaries and detailed conversation insights that can be used for CRM updates and coaching.
RingCentral pricing
No plans recorded yet.
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Known monthly subtotal
$0.00/month
1 of 1 tools could not be priced with these inputs, so this is not the full cost.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
| No pricing recorded yet. Check the official site, or ask the owner to add it. | |||
A practical workflow
- Build custom AI agents using a visual no-code builder by dragging, dropping, and describing workflows.
- AVA captures real-time call notes, summaries, and quick responses to enhance productivity during calls and meetings.
- AI Conversation Expert can be configured in 5 minutes to start analyzing customer success team calls and provide insights.
Based on the sources below. Editorial review does not imply hands-on product testing.
Alternatives to explore
Filter alternatives →Candidates based on category and primary feature. Check feature and pricing differences before switching.
Link AI provides Hebrew-native AI voice agents and cold email engines designed for Israeli businesses, integrating across multiple communication channels like WhatsApp, SMS, phone, and email. It offers autonomous business operations with 24/7 availability, transparency, and control over AI actions.
Typewise is an AI customer experience platform that resolves support requests end to end across multiple channels and languages, allowing businesses to automate customer service with human oversight. It integrates with over 3,500 tools and uses AI operators to build and improve support workflows without coding.
Converti is a no-code AI platform that automates lead nurturing via phone, SMS, WhatsApp, email, and social media DMs under your brand. It enables agencies and businesses to build, automate, and deliver AI agents that call, text, and email leads to book more sales calls and appointments efficiently.
Ooperon is an AI-powered CRM platform that automates sales by using AI sales agents to answer leads, qualify them, book meetings, and follow up across multiple communication channels. It integrates a full CRM with AI agents, automations, and multi-channel communication to keep sales pipelines current automatically.
RingCentral vs linkaiilRingCentral vs typewiseRingCentral vs convertiRingCentral vs ooperon
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