Crisp is an AI-powered multichannel messaging platform designed to help businesses connect instantly with customers and leads through a shared inbox and various communication channels. It offers AI agents, workflow automation, a knowledge base, CRM, and analytics to enhance customer support, marketing, and sales teams' efficiency.
IN THE FIELD GUIDE
Getliveline
getliveline.com
Liveline is a chat automation software that responds to WhatsApp, Instagram, and Facebook messages outside business hours using AI trained with your business information. It collects details for quotes and escalates conversations to your team when human intervention is needed, all managed in a single inbox.
THE PRODUCT, BEYOND THE PITCH
Editorially reviewed · Sources checked Oct 6, 2026
A good fit for
- Businesses that want to automate chat responses on WhatsApp, Instagram, and Facebook to handle inquiries outside business hours.
- Teams needing a unified inbox to manage conversations from multiple social channels with AI assistance and human escalation.
Know the limitations
- WhatsApp API messaging charges by Meta are not included and must be paid separately by the user.
What you can do
- Automate customer service responses outside business hours on WhatsApp, Instagram, and Facebook.
- Collect detailed information from customers for quotes and pass qualified leads to sales or support teams.
Features
- Responds to WhatsApp inquiries with AI using your business information.
- Responds to Instagram direct messages and collects quote request data.
- Responds automatically to Facebook Messenger messages with your brand tone and information.
- Organizes conversations by pipeline stages (new, in progress, resolved) for easy tracking.
- Allows defining escalation rules to pass conversations to human team members within the same chat thread.
Integrations
Not confirmed yet.
Platforms & data export
Not confirmed yet.
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Known monthly subtotal
$0.00/month
1 of 1 tools could not be priced with these inputs, so this is not the full cost.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
| No pricing recorded yet. Check the official site, or ask the owner to add it. | |||
A practical workflow
- Connect your WhatsApp Business, Instagram for Business, or Facebook page accounts from the dashboard.
- Train your AI agent by adding your services, prices, and schedules, and define when to escalate to a human team member.
- Let the AI respond to incoming inquiries and follow up on conversations that require your attention.
Based on the sources below. Editorial review does not imply hands-on product testing.
Alternatives to explore
Filter alternatives →Candidates based on category and primary feature. Check feature and pricing differences before switching.
Ayudo is an AI-powered customer support platform that unifies multiple communication channels into a single inbox and deploys AI agents to automate ticket resolution and workflows. It integrates with existing helpdesks and supports real-time insights and knowledge management to improve customer experience and agent productivity.
Chat Whisperer is a no-code AI chatbot platform that enables businesses to deploy custom chatbots trained on their websites quickly. It supports customer service, lead qualification, and sales automation across multiple channels including websites, WhatsApp, and Facebook Messenger.
Customer support teams needing AI-enhanced helpdesk and ticketing for efficient issue resolution. Omnichannel inbox consolidating conversations from multiple channels into one workspace. AI-powered ticketing system designed for collaboration and tracking widespread issues.
What changed
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