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In the field guide

Aircall

aircall.io

Aircall is an AI-powered customer communications platform that unifies voice calls, SMS, and messaging with CRM and help desk integrations. It offers AI Assistants for real-time support and AI Agents for autonomous 24/7 customer coverage, improving call handling and automating follow-ups.

The product, beyond the pitch

Editorially reviewed · Sources checked Sep 23, 2026

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A good fit for

  • Best for businesses needing unified customer communication with AI-powered voice and messaging automation.

Know the limitations

  • Call transcription accuracy is a minimum of 85%, with transcripts available after up to 30% of call duration delay.

What you can do

  • Suitable for customer support teams to improve response times and automate routine interactions.
  • Supports sales teams by qualifying leads and booking meetings automatically during calls.

Features

  • AI Assistants provide live coaching during calls with real-time guidance and suggested responses.
  • AI Assistants transcribe calls and analyze sentiment, topics, and key moments for performance insights.
  • AI Agents answer calls instantly, resolve routine requests automatically, and escalate complex issues with full context.
  • Shared inbox allows team collaboration with visibility into all conversations in real time.
  • Smart player allows fast forwarding, rewinding, speed adjustment, and speaker identification in call transcriptions.

Integrations

  • Integrates natively with CRM, help desk, and business tools, syncing conversations and customer data automatically.
  • Supports integrations with HubSpot, Salesforce, Zendesk, Shopify, Stripe, and Calendly among others.

Platforms & data export

  • Call recordings and transcriptions are accessible via links in CRM or help desk systems for easy sharing and review.

Aircall pricing

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THE COST FOR YOUR TEAM

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Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.

Known monthly subtotal

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1 of 1 tools could not be priced with these inputs, so this is not the full cost.

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A practical workflow

  1. AI Agents handle inbound voice calls by answering instantly, resolving end-to-end, and escalating with full context when needed.
  2. AI Agents handle outbound voice by reaching out 24/7 for leads, payments, or appointments automatically.

Based on the sources below. Editorial review does not imply hands-on product testing.

Alternatives to explore

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Sources & research

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