Side by side
Crisp vs zendesk
Plans read from both vendors' own pricing pages, with the same seats and billing applied to each. zendesk is a verified alternative to Crisp: it does the same main job for a similar customer.
Crisp is an AI-powered multichannel messaging platform designed to help businesses connect instantly with customers and leads through a shared inbox and various communication channels. It offers AI agents, workflow automation, a knowledge base, CRM, and analytics to enhance customer support, marketing, and sales teams' efficiency.
- Starting price
- From $45.00/mo, free plan available
- Price clarity
- Price clarity grade B, 75 out of 100 75 of 100
- Category
- Customer support
- Platforms
- Available on web, mobile apps (iOS and Android), and desktop apps for Windows and Mac.
- Good fit for
- Customer support, marketing, and sales teams seeking an integrated messaging and AI platform.
- Limitations
- The Free plan includes only 2 seats and no AI credits, limiting AI-powered features and team size.. The Mini plan includes only 4 seats and limited AI credits, suitable for early-stage companies but with restricted automation capacity.
Zendesk is an AI-driven customer service platform that centralizes inquiries from multiple channels to provide fast and accurate resolutions. It integrates AI agents that learn and improve continuously, supporting complex workflows and enabling up to 80% automation in customer support.
- Starting price
- Price not published
- Price clarity
- Not graded
- Category
- Customer support
- Platforms
- Accessible via web and supports multiple communication channels including email, chat, phone, social media, and help centers.
- Good fit for
- Startups eligible for up to two years of free use under Zendesk's startup program.
- Limitations
- Requires annual payment to access discounted pricing plans; monthly billing is more expensive.
What each one costs your team
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Known monthly subtotal
$0.00/month
1 of 2 tools could not be priced with these inputs, so this is not the full cost.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
FreeCheapest fit Flat subscription | $0.00 | $0.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Mini Flat subscription | $45.00 | $540.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Essentials Flat subscription | $95.00 | $1,140.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
| No pricing recorded yet. Check the official site, or ask the owner to add it. | |||
Crisp
Best fit
Customer support, marketing, and sales teams seeking an integrated messaging and AI platform.
Trade-offs
The Free plan includes only 2 seats and no AI credits, limiting AI-powered features and team size.; The Mini plan includes only 4 seats and limited AI credits, suitable for early-stage companies but with restricted automation capacity.
Integrations / export
Integrates with e-commerce platforms like Shopify, Adobe Commerce, WooCommerce, and Prestashop to sync orders and customer data., Easily export or view full transcripts of customer conversations.
zendesk
Best fit
Startups eligible for up to two years of free use under Zendesk's startup program.
Trade-offs
Requires annual payment to access discounted pricing plans; monthly billing is more expensive.
Integrations / export
Supports integration with over 1,800 apps and partners via the Zendesk Marketplace.
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