Side by side

Crisp vs Intercom

Plans read from both vendors' own pricing pages, with the same seats and billing applied to each. Intercom is a verified alternative to Crisp: it does the same main job for a similar customer.

Crisp

Crisp is an AI-powered multichannel messaging platform designed to help businesses connect instantly with customers and leads through a shared inbox and various communication channels. It offers AI agents, workflow automation, a knowledge base, CRM, and analytics to enhance customer support, marketing, and sales teams' efficiency.

Starting price: From $45.00/mo, free plan available
Price clarity: Price clarity grade B, 75 out of 100 75 of 100
Category: Customer support
Platforms: Available on web, mobile apps (iOS and Android), and desktop apps for Windows and Mac.
Good fit for: Customer support, marketing, and sales teams seeking an integrated messaging and AI platform.
Limitations: The Free plan includes only 2 seats and no AI credits, limiting AI-powered features and team size.. The Mini plan includes only 4 seats and limited AI credits, suitable for early-stage companies but with restricted automation capacity.

Intercom

Customer support teams needing AI-enhanced helpdesk and ticketing for efficient issue resolution. Omnichannel inbox consolidating conversations from multiple channels into one workspace. AI-powered ticketing system designed for collaboration and tracking widespread issues.

Starting price: From $29.00/mo per seat
Price clarity: Price clarity grade C, 57 out of 100 57 of 100
Category: Customer support
Platforms: Not confirmed
Good fit for: Individuals, startups, and small businesses seeking customer support solutions with AI assistance.. Growing support teams requiring powerful automation and AI features for enhanced customer service.
Limitations: Pricing includes per-seat charges and additional usage fees for Fin outcomes and messaging channels, which may increase costs.

What each one costs your team

THE COST FOR YOUR TEAM

Go beyond the starting price.

Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.

PeopleBillingCurrencyPrices are shown as published. No exchange rates are applied.Monthly usage per toolApplies to each tool’s own unit. Leave at 0 for subscription cost only.

Cheapest fit for 1 person, all 2 tools

$29.00/month

$348.00 a year on these plans.

Some figures carry conditions the vendor did not state — see the notes beside each plan.

Plan costs based on your requirements
Tool / plan	Monthly	Per year	What this assumes
Crisp FreeCheapest fit Flat subscription	$0.00	$0.00	Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.
Crisp Mini Flat subscription	$45.00	$540.00	Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.
Crisp Essentials Flat subscription	$95.00	$1,140.00	Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.
Intercom EssentialCheapest fit Per person · 1 billed	$29.00	$348.00	· Published as a starting price. The final cost can be higher depending on options. Automatically extracted from the linked pricing source. Published as a starting price. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.
Intercom Advanced Per person · 1 billed	$85.00	$1,020.00	· Published as a starting price. The final cost can be higher depending on options. Automatically extracted from the linked pricing source. Published as a starting price. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.
Intercom Expert Per person · 1 billed	$132.00	$1,584.00	· Published as a starting price. The final cost can be higher depending on options. Automatically extracted from the linked pricing source. Published as a starting price. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.
Intercom Copilot Per person · 1 billed	$29.00	$348.00	Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.

Crisp

Best fit

Customer support, marketing, and sales teams seeking an integrated messaging and AI platform.

Trade-offs

The Free plan includes only 2 seats and no AI credits, limiting AI-powered features and team size.; The Mini plan includes only 4 seats and limited AI credits, suitable for early-stage companies but with restricted automation capacity.

Integrations / export

Integrates with e-commerce platforms like Shopify, Adobe Commerce, WooCommerce, and Prestashop to sync orders and customer data., Easily export or view full transcripts of customer conversations.

Intercom

Best fit

Individuals, startups, and small businesses seeking customer support solutions with AI assistance.; Growing support teams requiring powerful automation and AI features for enhanced customer service.

Trade-offs

Pricing includes per-seat charges and additional usage fees for Fin outcomes and messaging channels, which may increase costs.

Integrations / export

Supports importing help desk or CSV data to Intercom.

List name

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