nextgen

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1. 9/14/2026

   Updated: best for, features, integrations, summary, switching, use cases, walkthrough

   See recorded changes

   bestFor

   Before: ["Specialty-specific practices including behavioral health, primary care, cardiology, internal medicine, and many others."]

   After: ["Small practices with fewer than 10 providers using NextGen Office and mid-size to enterprise practices using NextGen Enterprise."]

   features

   Before: ["AI-generated SOAP notes that save up to 2.5 hours per day by automatically transforming conversations into structured notes.","NextGen Intelligent Agent uses voice or text to manage scheduling, charts, billing, and other administrative tasks 24/7.","Unified platform that eliminates switching between systems by integrating patient data, revenue status, and practice management.","Online visibility and reputation management, self-scheduling, IVR, chatbot, call deflection, appointment reminders, recall, and automated wait-list.","Secure text messaging, pre-appointment intake, digital document upload, cost and payment transparency, broadcast messaging, and interoperability with payers and health information exchanges."]

   After: ["AI-generated SOAP notes that save up to 2.5 hours per day by transforming conversations into structured notes.","Voice or text-based AI agent to manage scheduling, charts, billing, and other administrative tasks 24/7.","Unified platform that integrates EHR, practice management, patient experience, and revenue cycle management to avoid switching between systems.","Online patient access features including self-scheduling, appointment reminders, recall, and automated wait-list management.","Secure text messaging and digital document upload for pre-appointment intake and cost/payment transparency."]

   integrations

   Before: ["Interoperability with payers, health information exchanges (HIEs), and state reporting systems to facilitate data exchange."]

   After: ["Interoperability with payers, Health Information Exchanges (HIEs), and state reporting systems."]

   summary

   Before: "Streamlining clinical documentation and reducing administrative burden with AI-powered note-taking and workflow automation. AI-generated SOAP notes that save up to 2.5 hours per day by automatically transforming conversations into structured notes. NextGen Intelligent Agent uses voice or text to manage scheduling, charts, billing, and other administrative tasks 24/7."

   After: "NextGen Healthcare provides cloud-based EHR and EMR solutions tailored for various medical specialties, aiming to streamline workflows and enhance patient care. It offers integrated features across clinical, practice management, patient experience, and revenue cycle management to support healthcare providers of all sizes."

   switching

   Before: ["NextGen offers professional services including onboarding, data migration, and connected health services to facilitate switching from other platforms."]

   After: []

   useCases

   Before: ["Streamlining clinical documentation and reducing administrative burden with AI-powered note-taking and workflow automation.","Improving patient engagement and practice efficiency through virtual front door features like online scheduling, automated reminders, and multilingual support."]

   After: ["Improving clinical documentation efficiency through AI-assisted note-taking and workflow automation.","Enhancing patient engagement and administrative efficiency with virtual front door features like online scheduling, automated reminders, and bill pay."]

   walkthrough

   Before: ["Client onboarding involves experienced consultants configuring the system tailored to the practice's needs, followed by testing and approval.","Connected Health Services team designs and implements interfaces to enable data exchange within the medical community, including orders, referrals, labs, and more.","Data Services team assists with migrating data from other platforms to NextGen Enterprise, avoiding re-keying and supporting data conversions and audits."]

   After: ["Client onboarding involves experienced consultants understanding practice needs, configuring the system, testing components, and obtaining approval to tailor the database environment.","Connected Health Services team designs and implements interfaces to enable data exchange within the medical community, including orders, referrals, labs, and care documents.","Data Services team assists with migrating data from other platforms to NextGen Enterprise, avoiding re-keying and supporting data conversions and audits."]