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In the field guide
hostara
hostara.co
Hostara is a virtual co-host for Airbnb hosts, B&Bs, and short lets that answers routine guest questions on WhatsApp 24/7 using a knowledge base trained on the property, rules, and tone of voice. It handles common inquiries in over 50 languages, shares local recommendations, checks in mid-stay, and escalates sensitive or out-of-scope questions to the host to maintain control and compliance with Airbnb messaging policies.
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The product, beyond the pitch
Editorially reviewed · Sources checked Sep 11, 2026
A good fit for
- Airbnb hosts, B&B owners, and short-let property managers who want to automate guest communication and save time on routine messages.
- Hosts who want to maintain control over sensitive or financial guest interactions by escalating these to themselves.
Know the limitations
- Does not integrate directly with Airbnb; works only over WhatsApp to remain compliant with Airbnb messaging policies.
- Does not handle financial decisions such as refunds or compensation; these are always escalated to the host.
What you can do
- Automates answering routine guest questions like Wi-Fi details and check-in times for Airbnb and short-let hosts.
- Helps hosts maintain guest communication compliance with Airbnb policies by operating over WhatsApp instead of Airbnb's platform.
Features
- Answers guest questions on WhatsApp in under 30 seconds using a property-specific knowledge base.
- Replies in over 50 languages in the host's tone of voice.
- Shares local recommendations and checks in mid-stay to prevent negative reviews.
Integrations
Not confirmed yet.
Platforms & data export
- Operates over WhatsApp to communicate with guests, not directly on Airbnb or other booking platforms.
hostara pricing
No plans recorded yet.
THE COST FOR YOUR TEAM
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Known monthly subtotal
$0.00/month
1 of 1 tools could not be priced with these inputs, so this is not the full cost.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
| No pricing recorded yet. Check the official site, or ask the owner to add it. | |||
A practical workflow
- Hosts forward booking details to Hostara via WhatsApp to build and train the co-host on property-specific information.
- When a guest messages, Hostara answers using only the trained knowledge base in the host's tone of voice within seconds.
- If a question is outside the knowledge base or sensitive, Hostara pauses and escalates the conversation to the host with full context.
Based on the sources below. Editorial review does not imply hands-on product testing.
Alternatives to explore
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