Helploom logo

IN THE FIELD GUIDE

Helploom

helploom.com

Helploom is a customer support software designed to be affordable and simple with a minimal design. It offers unlimited customer support and integrates AI to assist with queries, aiming to be easy to set up and use within minutes.

THE PRODUCT, BEYOND THE PITCH

Editorially reviewed · Sources checked Oct 6, 2026

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A good fit for

  • Businesses seeking simple, affordable, and scalable customer support software with AI capabilities.

Know the limitations

  • Free plan limits to 30 active threads per month and 3 team seats with core help center essentials only.

What you can do

  • Supporting customers with live chat and help center articles to improve user engagement and conversions.

Features

  • Live chat widget customizable and easy to add to any website with a simple copy-paste.
  • Shared inbox for unlimited teammates to handle all conversations together.
  • Email notifications for new requests and follow-ups if customers leave.
  • Help Center with a modern editor supporting images, video embeds, and article collections.
  • Custom instructions for AI to follow business-specific rules, e.g., suggesting calls if customer is angry.

Integrations

Not confirmed yet.

Platforms & data export

Not confirmed yet.

THE COST FOR YOUR TEAM

Go beyond the starting price.

Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.

Cheapest fit for 1 person, all 1 tools

$29.00/month

$348.00 a year on these plans.

Plan costs based on your requirements
Tool / planMonthlyPer yearWhat this assumes
Helploom logoHelploom

BaseCheapest fit

Flat subscription

$29.00$348.00

Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.

Helploom logoHelploom

Plus

Flat subscription

$59.00$708.00

Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.

A practical workflow

  1. Add live chat widget with a simple copy-paste script to your website.
  2. Optionally identify users via API to pass logged-in user details for better tracking.
  3. Once set up, customers can contact anytime through the live chat widget.

Based on the sources below. Editorial review does not imply hands-on product testing.

Alternatives to explore

Filter alternatives →

Candidates based on category and primary feature. Check feature and pricing differences before switching.

tawk.to logo

tawk.to

✓ Reviewed

tawk.to is a comprehensive customer communication platform that integrates live chat, ticketing, knowledge base, AI assistance, and CRM into a single inbox. It supports multiple channels and provides tools for managing customer interactions, pipelines, automations, and feedback, aiming to streamline customer service workflows.

Plan a switch from Helploom →

What changed

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Sources & research

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