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In the field guide

gupshup

gupshup.ai

Gupshup offers a platform to deploy secure, scalable AI Agents designed for enterprise use, enabling automation of customer interactions across various industries and channels. It supports personalized, real-time conversations to drive business growth through lead generation, sales, and customer support.

The product, beyond the pitch

Automatically researched · Not editorially reviewed · Sources checked Oct 14, 2026

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A good fit for

  • Enterprises and global brands seeking to automate and personalize customer engagement across multiple messaging channels.
  • Businesses requiring 24/7 customer engagement with AI Agents and seamless escalation to human agents for complex issues.

Know the limitations

Not confirmed yet.

What you can do

  • Lead generation and sales acceleration through personalized AI-driven customer conversations.
  • Customer support automation including account support, product enquiries, and virtual enquiry assistance.

Features

  • AI Agents automate customer interactions across multiple functions such as assisted sales, account support, product enquiries, and automated invoicing.
  • Supports interactive sales campaigns, quizzes, gamification, insurance and loan approvals, targeted promotions, and customer KYC.
  • Gupshup Conversation Cloud platform orchestrates workflows on rich messaging channels and enables real-time actions to drive business outcomes.
  • Personalizes customer interactions across the full lifecycle using tailored outreach campaigns based on funnel stage, intent signals, and chat preferences.
  • Uses a proprietary fine-tuned ACE LLM model to deliver personalized, relatable, and value-adding dialogues instead of generic messages.

Integrations

Not confirmed yet.

Platforms & data export

Not confirmed yet.

gupshup pricing

No plans recorded yet.

THE COST FOR YOUR TEAM

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Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.

Known monthly subtotal

$0/month

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What changed

1 recorded change · latest 10/14/2026

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  1. Updated: best for, features, summary, use cases

    See recorded changes
    bestFor

    Before: ["Enterprises and global brands seeking scalable AI-powered customer engagement across multiple messaging channels."]

    After: ["Enterprises and global brands seeking to automate and personalize customer engagement across multiple messaging channels.","Businesses requiring 24/7 customer engagement with AI Agents and seamless escalation to human agents for complex issues."]

    features

    Before: ["AI Agents that automate customer interactions such as assisted sales, account support, product enquiries, and automated invoicing.","Voice AI platform to handle customer calls on phone and WhatsApp for lead qualification, payment chase, cart recovery, and support at enterprise scale.","Omnichannel support including WhatsApp, Instagram, SMS, and RCS for conversational engagement.","AI-powered escalation to human agents for complex cases, enabling AI-human collaboration.","Automated drip marketing campaigns triggered by third-party events or customer signals like reads and clicks."]

    After: ["AI Agents automate customer interactions across multiple functions such as assisted sales, account support, product enquiries, and automated invoicing.","Supports interactive sales campaigns, quizzes, gamification, insurance and loan approvals, targeted promotions, and customer KYC.","Gupshup Conversation Cloud platform orchestrates workflows on rich messaging channels and enables real-time actions to drive business outcomes.","Personalizes customer interactions across the full lifecycle using tailored outreach campaigns based on funnel stage, intent signals, and chat preferences.","Uses a proprietary fine-tuned ACE LLM model to deliver personalized, relatable, and value-adding dialogues instead of generic messages."]

    summary

    Before: "Gupshup is a platform for deploying secure, scalable AI Agents that automate customer interactions across multiple channels and industries. It supports conversational AI for sales, support, and marketing with real-time personalized engagement and AI-human collaboration."

    After: "Gupshup offers a platform to deploy secure, scalable AI Agents designed for enterprise use, enabling automation of customer interactions across various industries and channels. It supports personalized, real-time conversations to drive business growth through lead generation, sales, and customer support."

    useCases

    Before: ["Automated customer support and service across industries including banking, insurance, and retail.","Interactive sales campaigns and customer engagement through quizzes, gamification, and targeted promotions."]

    After: ["Lead generation and sales acceleration through personalized AI-driven customer conversations.","Customer support automation including account support, product enquiries, and virtual enquiry assistance."]

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Sources & research

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