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IN THE FIELD GUIDE

Donkey

donkey.support

Donkey Support is a support chat widget that integrates directly into your Discord server and allows replies from Slack, Discord, or Telegram threads. It automatically emails customers who miss replies and offers a simple setup with no complex ticket systems or dashboards.

THE PRODUCT, BEYOND THE PITCH

Automatically researched · Not editorially reviewed · Sources checked Oct 3, 2026

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A good fit for

  • Indie founders and small teams who want affordable, no per-seat pricing support chat integrated with Slack, Discord, or Telegram.

Know the limitations

Not confirmed yet.

What you can do

  • Founders doing their own support who want to reply from tools they already use without context switching.
  • Teams wanting a simple, integrated support chat without complex ticket systems or dashboards.

Features

  • Lightweight chat widget embeddable on your site with customizable colors and branding.
  • Automatic email reminders to customers who miss replies, branded and tracked.
  • Support for signed metadata tokens to verify visitor context and ensure trust.
  • Multi-tenant data isolation ensuring accounts are completely separated.
  • Webhook events for ticket creation, message sending, and ticket status updates to trigger automations.

Integrations

Not confirmed yet.

Platforms & data export

  • Integrates with Slack, Discord, and Telegram for replying to support tickets as threads or messages.

THE COST FOR YOUR TEAM

Go beyond the starting price.

Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.

Known monthly subtotal

$0.00/month

1 of 1 tools could not be priced with these inputs, so this is not the full cost.

Plan costs based on your requirements
Tool / planMonthlyPer yearWhat this assumes
Donkey logoDonkeyNo pricing recorded yet. Check the official site, or ask the owner to add it.

A practical workflow

  1. Step 1: Embed the widget with a script tag or React component and customize branding.
  2. Step 2: Connect Slack, Discord, or Telegram and choose your support channel; new tickets become threads automatically.
  3. Step 3: Reply to customers directly from Slack, Discord, or Telegram threads with real-time sync back to the widget.

Based on the sources below. Editorial review does not imply hands-on product testing.

Alternatives to explore

Filter alternatives →

Candidates based on category and primary feature. Check feature and pricing differences before switching.

tawk.to logo

tawk.to

✓ Reviewed

tawk.to is a comprehensive customer communication platform that integrates live chat, ticketing, knowledge base, AI assistance, and CRM into a single inbox. It supports multiple channels and provides tools for managing customer interactions, pipelines, automations, and feedback, aiming to streamline customer service workflows.

tidio logo

Automate customer support to resolve common questions instantly and free up team time for complex issues. Ticketing system that converts chats and emails into tickets with priorities, tags, spam management, and smart views. Visual automation builder for creating no-code Flows with over 40 ecommerce templates to automate lead capture, sales funnels, and customer engagement.

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Sources & research

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