Dialpad

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1. 11/1/2026

   Updated: best for, features, integrations, limitations, plans, platforms, sources, summary, use cases, walkthrough

   See recorded changes

   bestFor

   Before: []

   After: ["Enterprises requiring a unified platform for voice, video, messaging, and AI with enterprise-grade security and control"]

   features

   Before: ["Autonomous AI agents that understand customer goals, make decisions, and take action across voice and digital channels.","Seamless handoffs between AI and human agents to ensure smooth customer interactions.","Conversational AI analytics providing real-time insights into customer interactions.","AI CSAT predicts customer satisfaction in real time across all contact center conversations with 87% accuracy.","AI CSAT Explanations provide detailed reasons behind customer satisfaction scores across seven categories."]

   After: ["AI voice and digital agents for customer experience resolution","Voice and digital contact center with learning capabilities and workforce management","Outbound sales tools including smarter outreach, real-time coaching, and automated follow-up","Team collaboration solution combining voice, video, messaging, and AI in one app","AI Live Coach Cards that provide real-time agent assistance during calls"]

   integrations

   Before: ["Integrates with Salesforce, Zendesk, Microsoft Teams, Google Workspace, Zoho, Front, Hubspot, and Microsoft Dynamics to streamline business operations."]

   After: []

   limitations

   Before: ["Pricing for AI Agents is conversation-based and requires purchasing credits, which may be complex for some customers."]

   After: []

   plans

   Before: []

   After: [{"name":"Resolve","note":"Contact the provider for a quote.","annual":null,"monthly":null,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false}]

   platforms

   Before: ["Supports voice, chat, SMS, email, and digital channels for customer interactions."]

   After: []

   sources

   Before: [{"url":"https://www.dialpad.com/","label":"Agentic AI-powered Contact Center & Communications | Dialpad"},{"url":"https://www.dialpad.com/pricing/","label":"Dialpad Plans & Pricing | Dialpad"},{"url":"https://www.dialpad.com/features/ai-csat/","label":"AI-Powered CSAT to Improve CX | Dialpad"}]

   After: [{"url":"https://www.dialpad.com/","label":"AI Customer Experience Platform | Agentic CX | Dialpad"},{"url":"https://www.dialpad.com/pricing/","label":"Dialpad Plans & Pricing | Dialpad"},{"url":"https://www.dialpad.com/features/ai-csat/","label":"AI-Powered CSAT to Improve CX | Dialpad"}]

   summary

   Before: "Dialpad is an AI-native contact center and communications platform that integrates human and AI agents to enhance customer experience. It offers real-time AI tools for customer service, outbound sales, and all-in-one communications with autonomous AI agents handling complex workflows across multiple channels."

   After: "Dialpad is an AI-powered platform that integrates voice, video, messaging, contact center, and sales communications to transform customer conversations into actionable intelligence. It offers AI agents, contact center solutions, sales tools, and team collaboration features to improve customer experience and operational efficiency."

   useCases

   Before: ["Running high-performing contact centers with real-time AI tools to exceed customer expectations.","Supporting outbound sales teams with AI insights and automations to close more deals."]

   After: ["Customer support centers seeking AI-enhanced interaction management and insights","Sales teams needing AI-driven outreach, coaching, and automated follow-up"]

   walkthrough

   Before: ["Purchase AI Agent credits that are consumed only when AI performs valuable actions during conversations.","AI Agents autonomously handle workflows such as scheduling appointments, processing orders, and handling refunds without transfers or holds.","Supervisors and agents receive real-time customer satisfaction insights and coaching to improve service quality."]

   After: ["Understand customer context behind every interaction, orchestrate responses across people and AI, act on understanding across systems, and learn from outcomes to improve future interactions"]