c2perform

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1. 9/27/2026

   Updated: best for, features, integrations, limitations, plans, sources, use cases, walkthrough

   See recorded changes

   bestFor

   Before: ["Contact center and customer support operations seeking to enhance employee experience and customer satisfaction through integrated performance management tools.","Operations leadership, quality management, knowledge management, learning and development, team leaders, IT and information security roles in contact centers."]

   After: ["Contact center and customer support operations looking to simplify and connect coaching, quality assurance, learning, knowledge management, communications, and talent management.","Insurance claims and underwriting teams seeking structured, visible performance management and scalable QA software."]

   features

   Before: ["Integrated coaching tools that reduce preparation time and support individual or group sessions.","Unified knowledge base with predictive search, version history, and AI-assisted content creation.","Quality assurance tools with unlimited evaluations, automated follow-ups, and AI-driven coaching needs identification."]

   After: ["Integrated coaching tools including actionable feedback loops, flexible coaching guides, and AI-enhanced coaching summaries.","Unified knowledge base with media embedding, predictive search, version history, and AI-assisted content creation.","Quality assurance tools with unlimited evaluations, closed-loop feedback, calibration, and AI-driven coaching needs identification."]

   integrations

   Before: ["Integrates with CCaaS providers like Five9, Genesys, Talkdesk, and CRM systems such as Salesforce and Zendesk.","Supports synchronization with communication tools including Microsoft Teams, Slack, and Talkdesk AppConnect Marketplace."]

   After: []

   limitations

   Before: ["The platform requires annual billing for discounted pricing and may have additional charges for certain features depending on the product tier.","Cancellation of annual agreements requires notification via email and refunds are prorated to the end of the cancellation month."]

   After: ["Implementation is scoped separately and priced as a one-time fee, not included in subscription price.","Pricing for insurance programs starts at $25,000 annually, which may be a barrier for smaller teams."]

   plans

   Before: [{"name":"Enterprise","note":"Contact the provider for a quote.","annual":null,"monthly":null,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false}]

   After: [{"name":"CoreSM","note":"Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.","annual":null,"monthly":25,"perSeat":true,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false},{"name":"TeamSM","note":"Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.","annual":null,"monthly":30,"perSeat":true,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false},{"name":"PlusSM","note":"Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider.","annual":null,"monthly":45,"perSeat":true,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false},{"name":"Enterprise","note":"Contact the provider for a quote.","annual":null,"monthly":null,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false}]

   sources

   Before: [{"url":"https://www.c2perform.com/","label":"Contact Center Performance Management | C2Perform Solutions"},{"url":"https://www.c2perform.com/pricing","label":"Contact Center Software Pricing | C2Perform Plans"},{"url":"https://www.c2perform.com/integrations-with-c2perform","label":"Contact Center Performance Management Integrations | C2Perform"}]

   After: [{"url":"https://www.c2perform.com/","label":"Contact Center Performance Management | C2Perform Solutions"},{"url":"https://www.c2perform.com/pricing","label":"Contact Center Software Pricing | C2Perform Plans"},{"url":"https://www.c2perform.com/insurance-pricing","label":"Insurance QA Software Pricing Plans | C2Perform"}]

   useCases

   Before: ["Improving performance and consistency in insurance claims and underwriting teams.","Transforming manual quality processes into consistent operations in staffing and recruitment companies."]

   After: ["Improving performance, quality, and consistency in contact center and back office operations such as claims and underwriting teams in insurance.","Transforming manual quality processes and consolidating multiple knowledge management systems to ensure content reaches the right employees."]

   walkthrough

   Before: ["Users can select their role such as operations leadership or quality management to discover tailored tools within the platform.","The platform integrates coaching, quality assurance, knowledge management, learning management, communications, and talent management into a unified suite to simplify daily operations.","Users can switch between pricing plans easily by contacting support to adjust to evolving business needs."]

   After: ["Users can select their role or interest area to discover tailored tools and features that transform their work experience.","The platform integrates performance insights seamlessly between monitoring, coaching, and development activities to accelerate skill development and improve agent retention.","The platform replaces spreadsheets and shared drives to reduce errors and boost team morale with smarter tools."]

2. 9/13/2026

   Updated: best for, features, integrations, limitations, plans, sources, summary, switching, use cases, walkthrough

   See recorded changes

   bestFor

   Before: ["Contact center and customer support operations seeking to enhance employee experience, improve performance, and reduce turnover with integrated operational tools.","Larger teams wanting to streamline operations and produce standout results with additional features like automated action plans and KPI tracking."]

   After: ["Contact center and customer support operations seeking to enhance employee experience and customer satisfaction through integrated performance management tools.","Operations leadership, quality management, knowledge management, learning and development, team leaders, IT and information security roles in contact centers."]

   features

   Before: ["Dynamic Coaching","Communications Hub","Automated Action Plans","Polls and Surveys","Team Activity Calendars"]

   After: ["Integrated coaching tools that reduce preparation time and support individual or group sessions.","Unified knowledge base with predictive search, version history, and AI-assisted content creation.","Quality assurance tools with unlimited evaluations, automated follow-ups, and AI-driven coaching needs identification."]

   integrations

   Before: []

   After: ["Integrates with CCaaS providers like Five9, Genesys, Talkdesk, and CRM systems such as Salesforce and Zendesk.","Supports synchronization with communication tools including Microsoft Teams, Slack, and Talkdesk AppConnect Marketplace."]

   limitations

   Before: []

   After: ["The platform requires annual billing for discounted pricing and may have additional charges for certain features depending on the product tier.","Cancellation of annual agreements requires notification via email and refunds are prorated to the end of the cancellation month."]

   plans

   Before: []

   After: [{"name":"Enterprise","note":"Contact the provider for a quote.","annual":null,"monthly":null,"perSeat":false,"currency":"USD","features":[],"extraUnit":null,"unitLabel":"","maximumSeats":null,"minimumSeats":1,"includedUnits":null,"startingPrice":false,"seatsConfirmed":false}]

   sources

   Before: [{"url":"https://www.c2perform.com/","label":"Contact Center Performance Management | C2Perform Solutions"},{"url":"https://www.c2perform.com/pricing","label":"Contact Center Software Pricing | C2Perform Plans"}]

   After: [{"url":"https://www.c2perform.com/","label":"Contact Center Performance Management | C2Perform Solutions"},{"url":"https://www.c2perform.com/pricing","label":"Contact Center Software Pricing | C2Perform Plans"},{"url":"https://www.c2perform.com/integrations-with-c2perform","label":"Contact Center Performance Management Integrations | C2Perform"}]

   summary

   Before: "C2Perform is a comprehensive platform designed to streamline contact center and back office operations by integrating coaching, quality assurance, learning management, knowledge management, communications, and talent management into one suite. It aims to improve team performance, reduce turnover, and enhance customer satisfaction by simplifying complex operational processes."

   After: "C2Perform is a comprehensive platform designed to streamline contact center and back office operations by integrating coaching, quality assurance, learning management, knowledge management, communications, and talent management into one suite. It aims to improve team performance, reduce turnover, and enhance customer satisfaction through practical, practitioner-built tools."

   switching

   Before: ["Users can switch between plans easily by contacting support to adjust their subscription as business needs evolve."]

   After: []

   useCases

   Before: ["Improving performance, quality, and consistency in claims and underwriting teams within insurance organizations.","Transforming manual quality processes into consistent operations for staffing and recruitment companies."]

   After: ["Improving performance and consistency in insurance claims and underwriting teams.","Transforming manual quality processes into consistent operations in staffing and recruitment companies."]

   walkthrough

   Before: []

   After: ["Users can select their role such as operations leadership or quality management to discover tailored tools within the platform.","The platform integrates coaching, quality assurance, knowledge management, learning management, communications, and talent management into a unified suite to simplify daily operations.","Users can switch between pricing plans easily by contacting support to adjust to evolving business needs."]