Side by side
Intercom vs zendesk
Plans read from both vendors' own pricing pages, with the same seats and billing applied to each. zendesk is a verified alternative to Intercom: it does the same main job for a similar customer.
Customer support teams needing AI-enhanced helpdesk and ticketing for efficient issue resolution. Omnichannel inbox consolidating conversations from multiple channels into one workspace. AI-powered ticketing system designed for collaboration and tracking widespread issues.
- Starting price
- From $29.00/mo per seat
- Price clarity
- Price clarity grade C, 57 out of 100 57 of 100
- Category
- Customer support
- Platforms
- Not confirmed
- Good fit for
- Individuals, startups, and small businesses seeking customer support solutions with AI assistance.. Growing support teams requiring powerful automation and AI features for enhanced customer service.
- Limitations
- Pricing includes per-seat charges and additional usage fees for Fin outcomes and messaging channels, which may increase costs.
Zendesk is an AI-driven customer service platform that centralizes inquiries from multiple channels to provide fast and accurate resolutions. It integrates AI agents that learn and improve continuously, supporting complex workflows and enabling up to 80% automation in customer support.
- Starting price
- Price not published
- Price clarity
- Not graded
- Category
- Customer support
- Platforms
- Accessible via web and supports multiple communication channels including email, chat, phone, social media, and help centers.
- Good fit for
- Startups eligible for up to two years of free use under Zendesk's startup program.
- Limitations
- Requires annual payment to access discounted pricing plans; monthly billing is more expensive.
What each one costs your team
THE COST FOR YOUR TEAM
Go beyond the starting price.
Published plan prices for your team size and usage. Results update as you type. Taxes, currency conversion and unlisted add-ons are excluded, and anything the source did not state is called out rather than guessed.
Known monthly subtotal
$29.00/month
1 of 2 tools could not be priced with these inputs, so this is not the full cost.
Some figures carry conditions the vendor did not state — see the notes beside each plan.
| Tool / plan | Monthly | Per year | What this assumes |
|---|---|---|---|
EssentialCheapest fit Per person · 1 billed | $29.00 | $348.00 |
Automatically extracted from the linked pricing source. Published as a starting price. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Advanced Per person · 1 billed | $85.00 | $1,020.00 |
Automatically extracted from the linked pricing source. Published as a starting price. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Expert Per person · 1 billed | $132.00 | $1,584.00 |
Automatically extracted from the linked pricing source. Published as a starting price. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
Copilot Per person · 1 billed | $29.00 | $348.00 | Automatically extracted from the linked pricing source. Seat allowances, usage limits, taxes and terms are not confirmed — check them with the provider. |
| No pricing recorded yet. Check the official site, or ask the owner to add it. | |||
Intercom
Best fit
Individuals, startups, and small businesses seeking customer support solutions with AI assistance.; Growing support teams requiring powerful automation and AI features for enhanced customer service.
Trade-offs
Pricing includes per-seat charges and additional usage fees for Fin outcomes and messaging channels, which may increase costs.
Integrations / export
Supports importing help desk or CSV data to Intercom.
zendesk
Best fit
Startups eligible for up to two years of free use under Zendesk's startup program.
Trade-offs
Requires annual payment to access discounted pricing plans; monthly billing is more expensive.
Integrations / export
Supports integration with over 1,800 apps and partners via the Zendesk Marketplace.
More alternatives to Intercom →More alternatives to zendesk →Add a third tool